Beschreibung
Technical Coordinator needed in Zug 100%Role:
Operation
- 1st and 2nd Level Technical Support with Key User Support Model
- Manage 3rd Level Support with int/ext Partners
- Checkups before and Event Support (physical presence) during sessions with external customers
- Documentation (as closing of initial project and as continuous task)
Maintenance
- Preventive maintenance: upgrades
- Lifecycle of Devices / SW / Infrastructure
Enhancements
- Implementation of technical devices
- Technical interfaces
- Integration of Multimedia
- Organizational interfaces to Facility Management, GIS, DIA IT departments, business IT, external vendors
Management Tasks
- Vendor Management: Maintenance- and Support-Contracts, Service Level Monitoring, …
- Documentation (overview on all technical devices, interfaces, connections, software)
- Adherence to Roche standards through IPC process
- Stakeholder Management: stipulation of SLAs, communication, meetings, reports, presentations, ...
- Requirement Engineering
- Business Analysis
- Project coordination and support
- Risk Management
- Training of key users, hosts, speakers, stakeholders
Requirements:
- Stakeholder and Project Management
- Technical Multimedia Operation, Maintenance and Enhancements
- Technical Infrastructure such as AV technology, power supply installations, signal technology
- IT basics (PC, network, Clickshare, OS, AMS, Digital Signage)
- Requirement Engineering
- Business Analysis / Risk Management
- Fluent in German / English
- Strong in social skills and communication in a intercultural environment
Nice to Haves:
- Seniority and assertiveness to face and satisfy demanding stakeholders
Reference: 919344
Industry: Medical Devices
Location: Region Zug
Start: ASAP
Duration: 7 Months
Work Load: 100%
About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.