Beschreibung
We are an IT Service Provider based in Mannheim.The company is specialized in supporting its customers with suitable personnel and to carry out projects independently.
For a customer project we are looking for employees, who support the local team professionally and energetically.
For our location: We are looking for Berlin at the next possible time:
Deskside Technician II (m/f/d) Berlin
Reference number: KDTB2190
Responsibilities:
• Perform field services duties as required by the incident;
• Operate a walk-up “Performance Bar” in the client office resolving issues in real time
• Respond to customer walk-ups/shoulder taps in an efficient manner
• Support of:
? Windows 10 and Apple OS/X devices.
? iOS, Android and Windows phone
? iPads and Windows tablets
? Hardware peripherals
? Microsoft Office Suites ) on Windows and Mac
? AV/VC and networking equipment
• Assist with user/team relocations
• Technical support and break-fix
• Troubleshoot network connectivity within the site
• Operational monitoring and reporting of issues/problems
Required Qualifications:
• Very strong sense of customer service (this is a customer facing role)
• Excellent Verbal and Written Communication Skills in English and German
• Team-oriented / team player / ability to share ideas as well as listen to ideas
• Proactive mindset, with an ability to react quickly and efficiently to issues as they occur
• Flexibility to work schedule and potential travel (Germany)
• Highly proficient troubleshooting skills that includes hardware, software, and other break/fix issues which might include printing, networking, and file shares, etc.
Preferred Certifications:
• MCDST – Microsoft Certified Desktop Support Technician
• ACSP: Apple Certified Support Professional or ACDT: Apple Certified Desktop Technician
• MCSA – Windows 10
Project Start Date:
16.10.2019
Salary:
29€ - 32€/h
If we have aroused your interest, then please send us your application by e-mail to
with details of the reference number and the respective location.
We look forward to receiving your application.
Contact details:
akBIT - Business & IT Services GbR
Huvat Kaya
Rheinpromenade 13
67061 Ludwigshafen am Rhein
Telefon:
Web: www.akbit.de
E-Mail: