Deskside Support Engineer

Beschreibung

Deskside Support Engineer

Jobnumber: 124142

Location: Neuss

Start: ASAP

Duration: 60 Days (3 Months)

Your Tasks

• Act as an ambassador for IT by achieving the right balance between customer satisfaction and efficiency.
• Create value by enabling internal customers in their daily work, owning incidents and IT requests, resolving and communicating on a timely basis.
• Assist with customer friendly, clear communication and timely feedback to the originator of outstanding Incidents or Requests.
• Manage escalations of customer issues, working closely with other services teams as required.
• Demonstrate the ability to monitor and prioritise workloads. Ability to overcome obstacles in order to achieve their goals and objectives working both independently and as part of a team.
• Ability to provide support to the customer both on site and remote (through remote access tools and verbal / written communication). Ability to provide Smart hands support (example: mounting / unmounting network or server hardware, network patching, etc.).

Your Skills

• Good command of English language (and locally spoken language if different).
• Strong customer focused, ensuring the delivery of exceptional service and superior value.
• Previous hands-on experience working within an IT Customer Service environment providing proficient break/fix support in relation to the following technologies: Extensive desktop support skills with Windows 7 & 10 Operating Systems, Microsoft Office suite, Lenovo hardware and HP printer models. Provisioning and supporting desktop hardware, including PC's, Notebooks, Monitors, Printers, multifunctional media devices and other related hardware accessories.

• Previous working experience using best practice IT Service Management tool sets in relation to effectively handling Customer's Tickets.
• ITIL knowledge specifically in relation to IT Service Operations (Incident, Problem, Request Management, and Asset Management) and adherence to other ITIL Service Management Processes.
• Experience of cross-functional working.

Michael Bailey International is acting as an Employment Business in relation to this vacancy.