Team Lead/Application Service Manager

Vertragsart:
Vor Ort
Start:
ab sofort
Dauer:
12 Monate (Verlängerung möglich)
Ort:
Basel
Eingestellt:
09.01.2019
Land:
flag_no Schweiz

Projektbeschreibung
Warning
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
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Your Role
Our Client (Pharma) is offering a Team Lead/Application Service Manager.
Leading and facilitating a team of global external personnel to provide 1st, 2nd and 3rd level support of IT solutions.
Act as an Application Service Manager (ASM) to implement and maintain service quality for Research applications
Team Lead
• Provide leadership and facilitation of responsible support group for solution delivery and application maintenance
• Ensure stable operations of the Research application portfolio
Application Service Manager
• Handle application service requests for various in- house developed and COTS Research applications (e.g. Pristima LIMS, Watson LIMS, Topaz Technology)
• Tracks, troubleshoots and resolve application incidents and problems. Support problem resolutions by close collaboration with the various levels of support
• Ensure that all requests addressed by application users are handled according to agreed SLAs.
• Ensure compliance of a GxP application’s operation and maintenance during its operational life
• Develop and/or maintain relevant application documentation and supporting tools throughout the application lifecycle

Your Profile
• Manage operations & support, service quality, application optimization and maintenance of a dedicated Research area or group of applications
• A key driver for customer satisfaction in his/her domain of support Can
• lead application service management activities • Work independently or within a team
• Lead and coach a team and less experienced
support staff
• Strong written and verbal communication skills • Experience in System Life Cycle Management
(e.g. business analysis for operational systems,
optimize systems, manage changes)
• Experience with best practices in IT Service
Management (ITIL), CRM or customer service excellence

Technical Experience
• Programming languages: C#, Java, JavaScript, and/or Python
• Web development frameworks and platforms: ASP.NET, Node.js, JBoss AS/WildFly
• Operating Systems: Windows7/10, Windows Server 2008 – 2012, IIS, Tomcat, LINUX
• Web Server: IIS, Tomcat
• Database: Oracle 11 and higher, mySQL, SQL
queries using relational database concepts and
principles, db optimization
• Reporting: Crystal, Business Objects
• LIMS: InVivo LIMS: Pristima LIMS, Debra LIMS,
Watson LIMS