BAU Enterprise Architect

Reading  ‐ Vor Ort
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Beschreibung

Role: BAU Enterprise Architect

Location: Reading, UK

Start: December

Duration: 6 months

Senior Delivery Consultant with a demonstrable track record in low level design and hands-on delivery of Cisco Unified Contact Centre Enterprise (UCCE) solutions. The role requires strong hands on technical delivery and excellent communication skills with significant (5+ years) hands-on design, implementation, configuration, testing, troubleshooting and transformation experience of Cisco enterprise contact centre technologies including:
  • Unified Contact Centre Enterprise (UCCE)
  • Contact Centre Domain Manager (CCDM)
  • Cisco Unified Intelligence Centre (CUIC)
  • Customer Voice Portal (CVP) and VXML gateways
  • Unified Contact Centre eXpress(UCCX)
  • Peripheral Gateways (PG)
  • Finesse agent and supervisor desktops
  • Unified Communications Manager (CUCM)
  • Cloud Collaboration
  • Unity & Unity Connection
  • Expressway
  • Unified Border Element (CUBE)


Experience:
  • Experience in implementing and supporting other CC technologies including: Call Recording, WFM (Workforce Management), IVR (Interactive Voice Response) and CTI (Computer Telephony Integration) solutions
  • Experience with Cisco UCCX would be advantageous but the role primarily requires UCCE
  • Experience in design, implementing, transforming, troubleshooting, testing and supporting Cisco UC technologies including :
  • IPT(IP telephony),
  • VoIP (Voice over IP),
  • IM (Instant Messaging) and Presence,
  • collaboration tools,
  • audio/video/web conferencing,
  • SBCs (Session Border Controllers),
  • voice gateways,
  • SIP( Session Inititiated Protocl) /TDM (Time Division Multiplex) trunking,
  • IP routing and switching

  • Knowledge and understanding of protocols (SIP, H.323, QSIG, SCCP, etc.) and codec's (G.722, G.711, G.729, H.264 and Microsoft Real-time adaptive codec's (RTC))
  • Experience in implementing Cisco CUBE SBCs, integration gateways and applications
  • Experience in CC, UC, voice/video/data networking, telephony IPPBX management and voice applications.
  • Demonstrable experience in legacy CC and telephony solutions
  • Large enterprise, high availability design skills


For immediate consideration, please apply with your updated CV

Michael Bailey International is acting as an Employment Business in relation to this vacancy.
Start
12/2018
Dauer
6 months
Von
Michael Bailey Associates
Eingestellt
27.11.2018
Projekt-ID:
1674450
Vertragsart
Freiberuflich
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