Beschreibung
With about 400 employees, our customer is a globally operating software company based in the Kaiserslautern area. The company generates annual sales of more than 50 million euros and sells its products in 70 countries around the world. For the location in the Kaiserslautern area, our customer is looking for a qualified:Technical Support Engineer - International (f/m)
(CF-)
Main Tasks:
Providing email and phone technical support for English and Italian speaking customers
Providing a professional and customer oriented service ensuring timely resolution of technical issues
Working with a proprietary ticketing system, documenting incidents and solutions
Troubleshooting hardware issues facilitating RMAs
Supporting local or international events as Technical Expert
Technical Qualifications:
Technical degree, certification in IT/Electronics, or equivalent business experience
Solid understanding of TCP/IP and networking technologies (HTTP, RTSP, VPN, VoIP, etc.) and troubleshooting techniques
Native English language skills (speaking and writing)
Very good German speaking and writing skills, any additional language represents a plus
Willingness to work in shifts and occasionally on Bank Holidays
Personal Qualifications:
Demonstrated problem-solving skills
ability to organize and prioritize multiple tasks at one time
Our client offers:
You can expect a familiar corporate culture with international flair and a pleasant, open working atmosphere. In addition, you are offered attractive earning opportunities and numerous benefits. During your incorporation, you will receive comprehensive support so that you can settle into the company without any problems. An extensive range of further training opportunities completes the offer.
Ihr Ansprechpartner:
Lawrence Hauck
auteega GmbH
Kaiserring 14-16
68161 Mannheim
Tel.:
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