Beschreibung
Role: Desktop Support (2nd and 3rd Level)Location: Lugano Area
Start: ASAP
Duration: end of December
Language: Fluent English and Italian
Rate: Around CHF 65/hour all in
Principal Duties and Responsibilities:
- Support the LMDW infrastructure for 2 manufacturing sites in Mezzovico and act as back up to colleagues who have similar responsibilities for other sites.
- Standard Office PCs will be supported by ATOS, LMDW Technical Support will focus on plant IT infrastructure.
- The infrastructure support ISA 95 Level 3 and Level 2 business processes
- Project work will comprise of a substantial part of the job (up to 50%)
- Hours of work is likely to include an element of on Call (either best efforts or according to a defined schedule).
- Hours of work may have some specific requirements according to business need. Flexibility for supporting manufacturing plants out of normal business hours is foreseen, when urgency requires it.
The scope of work will include part or all of the following:
- PC's, HMI, Printers, handhelds and barcode readers
- Networks (including wireless) & Servers
- Triage & Application support L1 (one stop shop)
- Escalation of incidents locally and within J&J global teams as required
- Management of external vendors
- Proactive leadership of technical environment: incidents, service requests & projects
- Act as technical partner with business representatives to find technical solutions to their business needs
- Support to the development and implementation of SOPs to adhere to local and Corporate compliance processes
- Ensure work is completed in compliance with Quality and safety procedures
- Coordinate IT changes maintaining the GxP compliance of the IT infrastructure
- Provide technical consultancy as needed
- Make recommendations on infrastructure as part of Life Cycle Management
Experience and Technical Knowledge:
- Have a very strong customer orientation mindset
- Communicates effectively orally and written as required, both in English and in the local language
- Broad base technology and process background. Experience in multiple technology service towers such as server and storage or network, web, messaging and databases
- Broad knowledge of the LMDW business, as well as processes, tools, and integration of LMDW plant equipment with IT platforms
- GxP & ITIL knowledge and ability to work in a structured environment and process orientation
- Willing to move in the manufacturing plants to better understand the business needs, and to be connected with the key stakeholders.
Certification/Qualifications:
- Degree in Engineering (Electronics, Informatics, Telecommunication), Computer Science (or equivalent) or Technical High school diploma with equivalent experience.
- Working knowledge of multiple technical disciplines such as WAN/LAN, MS Windows, Desktop computing hardware and software
- Familiar with standard concepts, practices, and procedures associated with the ITIL framework
- Preferably familiar with working in a Manufacturing Environment and knowledge of ISA 93 Level 3 and Level 2 processes
- Working knowledge PMX Lite /FPX/ or other relevant project management tools (desirable in some cases)
Michael Bailey International is acting as an Employment Business in relation to this vacancy.