Beschreibung
Floorwalker L3 / IT-SupportJobnr.: 117485
Start: ASAP
Duration: 2 months (+ extension)
Location: Munich
On behalf of a well-known IT client we are searching for a Floorwalker in Munich.
Tasks and Responsibilities:
- Assist customers in determining problems and provides resolutions
- Use of troubleshooting techniques and tools to identify technical defects/issues
- Track and report details of solutions provided to resolve customer issue, maintaining and updating customer database
- Escalate problems in line with documented procedures, as appropriate
- Attend required technical training sessions and make effective use of assigned lab time
- Maintain comprehensive knowledge of service offerings
Job Qualification:
- Good knowledge of software currently shipped with Dell client products and basic knowledge of legacy operating systems
- Working knowledge of PC architecture/technology
- Thorough knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines
- Language skills (spoken and written) in English and German and / or Dutch
- Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
- Thorough knowledge of provided on-line tools
- Ability to deal professionally with irate customers
- Ability to learn new products and technologies
Thanks and best regards,
Trung Nguyen
Resourcing Consultant
Tel:
E-Mail: trung.nguyen[at]mbade.com
Michael Bailey International is acting as an Employment Business in relation to this vacancy.