Desktop Support Engineer

Vertragsart:
Vor Ort
Start:
ASAP
Dauer:
6 months
Von:
Gazelle Global Consulting
Ort:
Wien
Eingestellt:
26.09.2018
Land:
flag_no Österreich
Projekt-ID:
1639052

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Desktop Support Engineer

One my supply chain client is urgently looking for a number of Desktop Support Engineers for there onsite locations in Vienna ang Krems, Austria for a 6-12 month contract.

Desktop Support Engineer responsibilities include:

  • Addressing user tickets regarding hardware, software and networking
  • Walking customers through installing applications and computer peripherals
  • Asking targeted questions to diagnose problems
  • Job brief
  • Help install, upgrade and troubleshoot hardware and software systems.
  • Monitoring of Servers.
  • Configure and manage backups
  • Creation of users in Active Directory.
  • Password reset and password unlock of users.
  • Giving Internet, common Drive folder Access to users.

Responsibilities

  • Address user tickets regarding hardware, software and networking
  • Walk customers through installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Guide users with simple, step-by-step instructions
  • Conduct remote troubleshooting
  • Test alternative pathways until you resolve an issue
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • Report customer feedback and potential product requests
  • Help create technical documentation and manuals

Requirements

  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills
  • Customer-oriented attitude

Apply now for immediate interview!