Desk Side Engineer

Vor Ort
6 months
Gazelle Global Consulting
flag_no Österreich

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Desk side Support Engineer urgently required for a multinational company located in Vienna Austria.
This position assists customers, end users and operating staff with technical support of desktop computers, applications, and related technology. Interaction with multiple levels of end users, managers, VIPs and local technical staff is required.
Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.
Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.
A good understanding of general IT services is required. "Smart Hands" services and cooperation with subject matter experts to provide "eyes, hands and feet" in support of Networking Equipment, Servers, Telecoms and other IT related equipment.

Desired Experience:

- Strong skills in supporting desk side for Windows XP, Windows 7 and Windows 8.1 installation, troubleshooting and reporting.
- Experienced to support Mac OSX
- Knowledge to support Multifunctional Devices, Smart Phones, PDAs & BYOD
- OEM Certified Technician for ordering parts through OEM and parts replacement
- Strong Microsoft Office skills (Outlook, Word, and Excel)
- Strong Break/Fix skills Desktops, Workstations, Notebooks and Printers
- Broad experience in IT related services with basic understanding of Networks, Intel Servers and Telecoms
- Experience including remote control of PCs and video conferencing knowledge
- Rotational On-call for executive support
- Strong customer service skills

Desired Certification (A combination of 02 mandatory)
1. CompTIA A+ certification (Mandatory)
2. Apple Certified Mac Technician (ACMT)
3. Apple Certified Support Specialist
4. Premier Dell Hardware Certification
5. Lenovo/IBM Desktop Systems Hardware Certification
6. Lenovo/IBM Mobile Systems Hardware Certification
7. HP Accredited Platform Specialist (APS) - HP Commercial Desktop, Workstation, Laptop Solutions
8. HP Accredited Platform Specialist (APS) - HP LaserJet Solutions

Apply early with your most up to date CV.