Service Support Specialist (Windows, Help desk)

Vertragsart:
Vor Ort
Start:
ASAP
Dauer:
1+ years
Von:
Gazelle Global Consulting
Ort:
Wien
Eingestellt:
30.09.2017
Land:
flag_no Österreich
Projekt-ID:
1426367

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Service Support Specialist (Windows, Help desk)

An exciting opportunity to work for a Market leading multi-national Organisation. Responsibilities will include resolving technical queries and requests, communicating system maintenance and providing a high level of customer service.

PRIMARY ACCOUNTABILITIES

  • Deliver best in class customer service to customers
  • Provide first level incident resolution for customers
  • Log, troubleshoot and route tickets received from customers
  • Involved in the day-to-day operational activities which are associated with operating the service desk
  • Fulfilling of standard customer requests eg user administration
  • Provide desktop support to customers
  • Ensure that issues are pursued from initial contact to final resolution in accordance with Service Level Agreements (SLA)

KNOWLEDGE, SKILLS AND EXPERIENCE

  • Basic Operating System knowledge of Windows environment
  • Understanding of LAN, WAN environments
  • Working knowledge of service support centre/helpdesk issue logging systems
  • High level of computer literacy
  • Previous experience with Lotus Notes and Citrix an advantage
  • Good knowledge and experience of MS Office Applications
  • Knowledge of VOIP telephony
  • Understanding of and experience with smart phones
  • Strong customer service attitude
  • Fluent in business English - written and verbal