Supporter (L2) application support engineer

Wolfsburg, Niedersachsen  ‐ Vor Ort
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Beschreibung

Role Supporter (L2)
Service Line AMS

Tasks "· Take ownership of issues regarding assigned CIs and drive issue to competion by doing end to end tracking
· Analysis, processing and documentation of incoming Incidents and Service Requests in line with agreed SLAs and according to best practices on incident, change and problem management
· Coordinating with Developers for releases and hotfix related activities
· Creation and continuous updating of documentation
· Maintain ticket quality in terms of documentation details like incident analysis, solution, stakeholder communication etc.
. Candidate should also be willing to support third party maintanace activites even on weekends as well and early hours
· Providing regular feedback to manager, customers and process owners
· Monitoring applications in regards to availability and capacity requirements
· Providing root cause analysis on problem tickets for high priority incidents
. Participating in Continous Improvements "

Requested Technical Skills "SQL, PL/SQL,Unix Shell Scripting,Middleware Apache Tomcat (P-1 Must), Programming Languages : COBOL, JCL
Back End Tool : IBM DB2, IMS DB
Operating Systems : Z/OS
OLTP : CICS
Access Method : VSAM, Non-VSAM
Utilities : TSO/ISPF, SPUFI, BETA92,
PL/SQL,SQL
Unix Shell Scripting,
JAVA"
"Java/J2EE Basics, Knowledge of CITRIX, Windows server Administration (Required to monitor logs and understand the exceptions),
"
Experience Ideally Needed L2 Application Support Experienced
"· Minimum of 3 years’ work experience in L2 application support (AMS)
· Familiarity with ticketing tools (e.g. HPSC2)
· Knowledge of ITIL process for processing of incident, service request, change and problem tickets, ideally you own a certificate
· Some experience in the automotive industry will be preferred
· Ideally experienced in working with teams spread around the globe (like On & Offshore)
· FOR OFFSHORE ONLY: Working in shifts to deliver 6x16 support coverage is mandatory
· Motivated, high quality awareness and customer orientated working habits"
Certifications Technical (in the above mentionned areas) and/or ITIL would be good but not mandatory
Language Skills English (Fluent in written and oral)
Germany (Proficient in written and oral) - (German must for Onshore, Wish for offshore)
Extra Skills Good communication skills with clients gather information and solving issues
Good Documentation skills
German speaker
Start
ab sofort
Von
Adroit People Ltd
Eingestellt
22.07.2019
Ansprechpartner:
Roshini Agarwal
Projekt-ID:
1800525
Vertragsart
Freiberuflich
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