Beschreibung
Candidates with both Deskside and Server support background with knowledge and experience of managing Vendors and third party contracts. Should be able to do Knowledge Transfer for the same.Technical Skills:
• Server/ Client Operating System, Registry editing, Remote desktop troubleshooting. Escalated complex incidents / requests, MDM, BYOD, Inventory Management, Asset Tracking, IMACD, Desk Side Support, Printer setup, Thin client setup, Remedial Maintenance – HW B/F, Reimage, Hands and Eye Support
• Strong Asset Management skills
• All desktop Applications MS Office, Outlook, Internet Explorer, AntiVirus, Encryption software, etc
• Level 2 troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase
• Hand & Feet support for Data Center like Rack mounting, cabling, power supply. L1.5 troubleshooting of network/voice equipment’s, troubleshooting Print/DHCP issues and basic knowledge on Citrix & Avaya Infrastructure
• Backup Tape Rotation/Management