Incident Manager

Wolfsburg, Niedersachsen  ‐ Vor Ort
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Beschreibung

Role – Incident Manager (Onsite)

Responsibilities –

1. Organize (convene, conduct, and conduct) the scope meeting (scheduled appointments and, if necessary, special appointments)

2. Monitors and controls the proper handling and execution of incidents and service requests

3. Initiates hierarchical escalations of incidents

4. Coordinates the end-to-end process across all parties

5. Acts as point of contact for incident tickets for Volkswagen AMS executives

6. Acts as an escalation point for the service desk

7. Creates and maintains the P & P Manual Incident Management

8. Monitors and is responsible for collaboration between all parties as part of incident management

9. Monitors and is responsible for process compliance and the use of standard tools of all involved in Incident Management

10. Carry out necessary escalations to Volkswagen to ensure that all issues are reviewed, resolved, or escalated in a timely manner

11. Ensures that deviations from process specifications (such as time and / or quality) are promptly identified and communicated to Volkswagen with suggestions for removal.

12. Creates and maintains a consolidated issue log

13. Responsible for ticket quality monitoring and incident management reporting

14. Responsible for taking up and promptly resolving and closing IM improvement measures (including audit finding)

Skills & Knowledge –

15. Excellent Communication skills.

16. Good understanding of ITIL Processes

17. Interpersonal skills

18. Problem-solving ability

19. Organizational and planning skills

20. Skills in numerical and statistical analysis

21. The ability to work as part of a team

22. Review products, processes and systems on an ongoing basis to determine where improvements can be made.

23. Maintain customer quality standards

24. Actively participate in internal meetings and meetings with the customers & stakeholder teams
Start
ab sofort
Von
Adroit People Ltd
Eingestellt
11.06.2019
Ansprechpartner:
Roshini Agarwal
Projekt-ID:
1782830
Vertragsart
Festanstellung
Um sich auf dieses Projekt zu bewerben müssen Sie sich einloggen.
Registrieren