Beschreibung
For our customer located in Basel/Switzerland we are currently looking for a:2nd / 3rd Level Manufacturing System Supporter (m/f/d)
We are looking for a 2nd / 3rd Level Manufacturing System Supporter located at Basel to work for PT Informatics, the Informatics supporting our clients Pharma Global Technical Operations. This position is focused on manufacturing applications, infrastructure, clients and devices for Drug Product and Drug Substance Manufacturing and Pharma Technical Development.
General information
Start date: 01.09.2020
End date: 30.06.2021
Extension: possible, depending on project availability
Workload: 100%
Work location: Kaiseraugst
Remote: not possible
Travel: not required
Team: 10 in total, Kaiseraugst and global operations (Kuala Lumpur, Poland, Madrid). Additionally working with partners at manufacturing sites (Mannheim, Hillsboro, Rio)
Department: PT IX Chapter Office (FPTC)
Tasks & Responsibilities
Ensure that operational work, project related activities and on-call services are performed according to defined KPIs.
Provide application management and support and ensure operational stability and effectiveness of several Applications
Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
Collaborate with end users to identify needs and opportunities for improved data management and delivery
Resolve or escalate problems for resolution when appropriate
Maintain and develop process and technical knowledge
Must Haves
8y+ of experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory or manufacturing experience as 2nd level support)
8y+ of experience with business processes in the manufacturing or laboratory environment (
Previous experience in system installation and maintenance of operating systems, hardware and peripheral devices e.g. bar code scanner, printer etc. / Technical experience in manufacturing and laboratory systems
Strong technical skills in different operating systems):
Windows Server
Windows 7
Windows 10
VMWare virtual environments
Citrix knowledge
Proven CSV Knowledge / ITIL & GxP certification
Validation experience with working in a project environment and in Informatics Service Support and Service Delivery
Good communication skills, fluent in German and English
Service oriented attitude, being able to communicate with our customers, also in emergency situations
High social skills, team player
client experience