Data/Content Manager

Beschreibung

Role: Data/Content Manager

Location: Basel

Start: 19th of November (Latest 1st of December)

Duration: end of June

Rate: CHF 50/hour gross

Technical Competence

• Managing the content management and distribution platform (internet) - Pitcher (training provided)
  • Receiving Content and preparing it for Uploading on the Platform.
  • Formatting/Programming Content on Platform
  • QA of content -visual and technical
  • Distribution to relevant users
  • Management of Users on Platform -set up, removal etc.
  • Management technical issues reported by end users
  • Working with vendor to request Pitcher instances creation
  • Migrating content and configuration to Production Environment
  • Testing new updates for vendor.
• Database Management
  • Adding new users, Removing old ones, recording changes
  • General Management of end users as needed ~450 users across the globe.
  • Tracking Country status, content use etc
  • Producing Analytics for business use.
• Project Management
  • Management of mini-projects to improve the tool, database, etc
  • Orchestrating UAT with requestors
  • Working with Vendors
  • Piloting new enhancements with select countries
  • Managing the Support Email
  • Answering Queries
  • Giving IT Support to end users
  • Communicating with new countries who wish to start using the tool.
• Innovation and Development
  • Ability to identify innovative solutions to user issues
  • Identify opportunities for process efficiencies

Essential Skills

Experience with performing quality assurance/quality review on content is a necessity

• Excellent attention to detail & organizational skills essential
• Ability to follow through on tasks.
• Excellent written and verbal communication skills - comfortable with being customer facing
• Familiarity with Customer Relationship Management (CRM) systems, Pitcher, Veeva/Salesforce Systems, Tableau and/or Closed Loop Marketing (CLM) an advantage.
• Customer and delivery focused
• Ability to work under tight time pressures
• Self-starter and ability to work on their own initiative
• Excellent problem solving skills plus strong desire for work success and self-improvement
• Project management
  • Know how to manage a project in terms of project requirements to delivery
  • Project Quality Assurance
  • On time and on budget planning
• Business Process Management
  • Defining a Business requirements process flow
  • Delivering that process via a defined project
• Excellent skills in English required
• Experience with CRM, Content and Database Management.

Please Submit CV To Apply

Michael Bailey International is acting as an Employment Business in relation to this vacancy.