13.03.2026 aktualisiert
100 % verfügbar
Interim IT Service Delivery & Project Manager | Major Incident | Cloud & Data Center Operations
Eschborn, Deutschland
Deutschland +9
Master of Computer Applications (MCA)info: Deutschland, Österreich, Schweiz, Spanien, Italien, Frankreich, Belgien, Luxemburg, Niederlande, Polen
Über mich
Interim IT Executive (B2B). 20+ yrs expertise in IT Service Delivery, Major Incident Mgmt & complex IT Project Management (Cloud/Data Center). Operating via own UG. Available for short & long-term DACH contracts. Rates highly flexible & negotiable based on duration, scope, and remote ratio.
Skills
Active DirectoryAgile MethodologieAmazon Web ServicesArchitekturAssociate Project ManagementAtlassian JiraAutomatisierungMicrosoft AzureFinanzdienstleisterBusiness Continuity And Disaster RecoveryBusiness IntelligenceBusiness AnalysisBetriebliches KontinuitätsmanagementBusiness ExcellenceKapazitätsplanung
IT Project Management
Transition & Transformation, Data Center Relocation, Scope & Budget Control with 20+ years of hands-on experience managing mission-critical IT infrastructure
Cloud & Infrastructure Management
Microsoft Azure Architecture, Hybrid Cloud, Network Security Coordination with expertise in delivering physical and logical migration of 500+ server workloads
Major Incident Management
Crisis Command, Change & Release (CAB), Problem Management with experience running 24x7x365 Major Incident bridges and reducing MTTR by 25-30%
Service Delivery & ITSM
SLA/OLA Governance, SIAM, Multi-Vendor Management, Capacity Planning
Business Continuity Management
Disaster Recovery (DR) Drills, RTO/RPO Tracking, BCP strategies to meet strict European banking laws
ITSM Tools & Alerting
ServiceNow (ITSM/ITOM/CMDB), Jira Service Management, PagerDuty, Opsgenie, xMatters
Cloud Automation & Data Center
Microsoft Azure (IaaS/PaaS), AWS, VMware vCenter/ESXi, Hyper-V, Terraform, Ansible, Cisco networking
Observability & Data Analytics
Splunk, Grafana, Dynatrace, SCOM, Power BI, Excel (RAID/RAG tracking)
Backup & Security Management
Veeam Backup & Replication, Azure Site Recovery, Zerto, Microsoft Defender, CrowdStrike
Transition & Transformation, Data Center Relocation, Scope & Budget Control with 20+ years of hands-on experience managing mission-critical IT infrastructure
Cloud & Infrastructure Management
Microsoft Azure Architecture, Hybrid Cloud, Network Security Coordination with expertise in delivering physical and logical migration of 500+ server workloads
Major Incident Management
Crisis Command, Change & Release (CAB), Problem Management with experience running 24x7x365 Major Incident bridges and reducing MTTR by 25-30%
Service Delivery & ITSM
SLA/OLA Governance, SIAM, Multi-Vendor Management, Capacity Planning
Business Continuity Management
Disaster Recovery (DR) Drills, RTO/RPO Tracking, BCP strategies to meet strict European banking laws
ITSM Tools & Alerting
ServiceNow (ITSM/ITOM/CMDB), Jira Service Management, PagerDuty, Opsgenie, xMatters
Cloud Automation & Data Center
Microsoft Azure (IaaS/PaaS), AWS, VMware vCenter/ESXi, Hyper-V, Terraform, Ansible, Cisco networking
Observability & Data Analytics
Splunk, Grafana, Dynatrace, SCOM, Power BI, Excel (RAID/RAG tracking)
Backup & Security Management
Veeam Backup & Replication, Azure Site Recovery, Zerto, Microsoft Defender, CrowdStrike
Erfahrung
Berufserfahrungmehr als 10 Jahre
Freelancer seit2025
Sprachen
DeutschgutEnglischverhandlungssicher
Projekthistorie
- Provided B2B IT Service Delivery, Business Continuity, and transition consulting to enterprise clients, stepping in to align failing IT infrastructure with strict business availability targets.
- Designed end-to-end Incident Management workflows and set up automated alerting protocols (via PagerDuty and ServiceNow) across multi-vendor portfolios.
- Built and tested Disaster Recovery (DR) and Business Continuity Management (BCM) plans utilizing Azure Site Recovery and Veeam to protect critical client data.
- Developed executive service KPI packs using Power BI to track system availability, incident volume, MTTR, and change success rates for SteerCo reporting.
- Built step-by-step MS Project plans for data center migrations, tracking cross-team dependencies, vendor readiness, and hard cutover deadlines.
- Directed IT operations and Service Delivery for Deutsche Bank and Athora, managing a €4.5M+ OPEX budget and coordinating a cross-functional team of 45+ engineers and vendor staff.
- Commanded the 24x7x365 Major Incident bridges, taking immediate ownership of critical P1/P2 outages, managing executive communications, and driving teams to restore services.
- Controlled high-volume infrastructure environments, executing 1,500+ changes per year with a 90%+ Change Success Rate via strict CAB risk assessments and CMDB dependency checks.
- Executed data center to Azure migrations for 500+ server workloads, strictly controlling network and firewall rules to ensure live financial trading platforms were never disrupted.
- Optimized monitoring across 200+ infrastructure components using Splunk and Dynatrace, cutting system alert noise by 30%.
- Conducted annual Disaster Recovery (DR) drills and BCP tests to meet strict European banking regulations (DORA, MaRisk, GDPR).
- Managed physical data center operations and hardware migrations for major European clients, ensuring project budgets were met and weekend cutover schedules were strictly followed.
- Standardized L1/L2 operational runbooks and service transition documents, drastically reducing rework and driving a 15% reduction in repeat incidents.
- Coordinated multi-team delivery across infrastructure, applications, and external vendors, tracking risks to protect business operations during early-life support.