Change- Incident and Problemmanager ( Operations ) verfügbar

Change- Incident and Problemmanager ( Operations )

Profilbild von Anonymes Profil, Change- Incident and Problemmanager ( Operations )
  • 85435 Erding Freelancer in
  • Abschluss: nicht angegeben
  • Stunden-/Tagessatz: 70 €/Std.
  • Sprachkenntnisse: deutsch (Muttersprache) | englisch (verhandlungssicher)
  • Letztes Update: 14.11.2019
Profilbild von Anonymes Profil, Change- Incident and Problemmanager ( Operations )
QA IT-Consultant
Der Download dieser Datei ist nur mit einem kostenpflichtigen Account möglich.
Der Download dieser Datei ist nur mit einem kostenpflichtigen Account möglich.
Der Download dieser Datei ist nur mit einem kostenpflichtigen Account möglich.
IT-QA-Consultant ( updated 08.01.2018 )
Der Download dieser Datei ist nur mit einem kostenpflichtigen Account möglich.
Defect Management ( Fehlermanagement ),Release Coordination,Incident Management,International work experience - USA,ITIL v3,Fluent english ( read- write and speak ),Native German,User Help Desk Management ( UHD ),HPQC,Rational ClearQuest,PC/Network Support,Rollout Coordination,Testcoordination,Project Management,Customer Support,Remedy Change/Defect Management Tool,Problem-Management, Blackbox Testing
IT Consulting ASchir
Defect, Incident, Problem and Change Manager at Telefonica Munich
08.2015  - 09.2017

IT Consulting ASchir
Startup Manager Connected Drive (Freelancer) at BMW Munich
02.2014 - 05.2015

Harman/Becker Automotive System GmbH
QA Defect Manager Navigation
07.2013 - 01.2014
Review incoming tickets for completeness
Assign incoming tickets to Functional Owners
Track ticket processing of Functional Owners on a daily basis
Actively approach people and request ticket processing
Create daily statistics that show inflow, outflow and distribution of the tickets within the team
Conduct weekly defect review phone conferences with customer, reporting the status of all open tickets
Take responsibility for ticket count reduction and act independently by conducting measures

State Government of Arizona ( Regierung)
QA Defect Manager
07.2012 - 02.2013
Worked closely with management, developers, process owners, and testers on submitting defects, process creation, and securing expedited resolution dates for defects.
Performed root cause analysis Identify improvements to the Defect Management process.
Facilitated the collection of processes to resolve defects through the defect life cycle. Ensuring the 'right things' are being raised as defect. • Liaising with other project test streams and close out defects and dependencies in testing.

Electronic Wholesale
QA Defect Manager
08.2011 - 05.2012
Conduct daily Bug fix meetings with Development, Test-, Problem-, Incident and Rollout management to discuss open Problems (business critical bugs) on Test and Production environment.
Provide defect tracking and management, trouble shoot triage defect found during testing. Responsible for helping to resolve testing defects through facilitation, troubleshooting, and escalation.Generate reports to share with Leadership. Worked with cross functional teams and management.• Produce daily reports using HPQC

Intel USA
QA Localization Test Engineer
10.2010 - 05.2011
Responsible for the entire validation cycle, as native speaker, for the German versions of each supported software product on Vista, Windows 2003, Win 7 and XP environments. Software functionality TESTING across 8 operating systems and various platforms based on product requirement documentation.• Daily responsibilities include logging, fixing, and tracking defects to closure using ClearCase and Tibet; .
a generic web-based tracking system developed by INTEL Engineers

Google USA
QA German Ads Rater
09.2008 - 10.2009
The position required an in depth and up-to-date familiarity with English-speaking web culture and media. Self-disciplined, logical thinker, efficient with clear concise communication skills was a must.

Evaluating web pages for Google ( German Ad words ).
Provide feedback and analysis to Google.
Evaluate the accuracy of Google search engine results.
Communicate the effectiveness of web layouts and information via the provided online tools.

O2 Germany
QA Software Implementation Manager - Release and Defect Coordinator
05.1999 - 08.2007
Coordinated the planning, scheduling and installation of software deliveries for Test and Production environments including Test planning.Provided extensive support to the Rollout Department in regards to software implementations on the production system as well as planned, directed, and managed all designated projects.
Researched and evaluated results of operations analyses in order to create more efficient ways to utilize resources.

IZB Soft
Data Center Assistant Manager
05.1998 - 04.1999
Assisted with the daily management, operations and maintenance of company Data Center.
Identified, planned and implemented data center standards for highly available enterprise applications such as email, file-print services and oracle database servers.
Directed and oversaw the daily activities and tasks of System Administrators responsible for the daily operation of all applications, account administration and backups.

Compaq Computer HQ
PC-Network Technician
04.1988 - 04.1998
Managed and oversaw the daily activities and operations of the PC Helpdesk Department as well as eight Operations staff in various departments such as PC Repair, Printer Repair, Data Entry and Systems Support. My hands on involvement included the training and continuing education of the technical staff.
Maintained responsibility for the management and tracking of all company assets in regards to employee desktops, mobile systems, home systems, system engineering lab equipment and event systems.

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