IT Service Manager

From January 2014 till now
IT Service Manager – Services Improvement Management
DXC (HPE Division) – Customer: Unipolsai - Via Stalingrado 45 – Bologna (Italy)
? Support IT Governance office defining best practices and adoption of standard
process according to ITIL methodology.
? Supervise and lead ALM Administration Team for design and implementation
activity on agreed Lifecycle Process, according with the Service Improvement
Plan (SIP). Improved Process on IBM Jazz Platform (Rational Team Concert,
Requirement Composer and Quality Manager):
? Requirement Management,
? Demand Management,
? Catalog Management,
? Change Configuration and Release Management,
? Evaluation and Test Management,
? Incident and Problem Management.
? Lead the adoption of Agile development process according to time-to-market
business needs and support transition to Agile process for ongoing Project.
? Based on a waterfall development model of 80% of the application developed,
review and define a configuration and change process that could manage
Maintenance and Evolution line stream: monitoring the efficacy and quality of the
process (HPI and Measurement) and the quality of software released in the live
environment.
? Design and introduction of a Business Relationship Management process based
on IBM Jazz Team Concert.
? Realize and improve a Service Knowledge Management System (SKMS)
providing guide line for the management of semi-structured data (data source,
report artifact) and unstructured data (various artifacts residing in an enterprise
document management system - Sharepoint).
? Periodically carry out assessment of SM maturity level according to KPI and CSF
through the elaboration of reports.
? Organize Training program for about 250 resources.
? Defining and manage training session on ITIL v3 Foundation for HPE Employee
and Customer's management
Business or sector Insurance

January 2006 to December 2013
IT Service Transition Manager - Change Configuration and Release Management
process administration
HPE – Customer Fondiaria Sai Servizi Tecnologici - Via C.Marenco 15 – 10126 Turin (Italy)
? According with the Governance vision and the IT needs, lead design and
implementation Change, Configuration and Release Management processes
based on IBM Rational platform (ClearCase, ClearQuest, RequisitePro).
? Accountable for the definition and implementation of Configuration Process and
stream development strategy based on platform like CVS, GIT, Clearcase and
create a consistent Release Management process according to the Application
Management needs and Operational division
? Implementation of a custom work-flow solution integrating Change Management
web-based (Clearquest) with cobol mainframe development based on CA
Endevor configuration system. Automization realized with REXX, Perl. Linux Bash
scripting
? Lead Reporting activity for monitoring and audit the Application development
project, Operational support division and steadily measure alignment of IT product
to Business expectation (KPI and Metrics)
? Supervise the improvement of “Test and Evaluation” process and the Quality
Assurance phase: I designed and integrated the change management process
with a communication plan between Development Team, Test team and QA
team. Improve traceability matrix between requirements, use case, services and
test case: improve the alignment of outcome to the value for business
? Lifecycle management support Leader for all the IT Application department: I
managed training sessions for about 350 resources
Business or sector Insurance

January 2002 to December 2005
Change and Configuration Manager (Z/OS platform)
Altran group – Customer: IT Fondiaria SAI - Via C.Marenco 15 – 10126 Turin (Italy)
? Design of change management process, implementation and customization of
automatic procedure for CA Endevor (processor group, promotion procedure)
? Support development Team for all lifecycle management platform adoption and
training
? Technical support to Endevor, DB2,JCL, CICS for development Team and
development of automatic procedure with REXX Scripting
? Attend course Endevor CA administrator (realization of an intranet wiki for
knowledge technical support)
Business or sector Insurance

April 1998 to February 2002
Change Manager on Z/OS platform and technical support for development activity
Banca Nazionale del Lavoro (BNL) - Via degli Aldobrandeschi 300 – 00163 Rome (Italy)
? Change process owner and Administrator, maintenance of the company change
management tool “Change Man – Serena co.” and “PVCS Dimension”. Technical
support to the application development groups for all activity on mainframe
subsystems (DB2, CICS, JCL). Development of automatic procedure in REXX
script
? Change Man trainer for Application team (about 200 resources)
? Change man Administration course by Selesta GC
? Application lifecycle management Support for an International project (Spanish –
English - Italian) engaged to design and develop a Java framework for the Bank
ATM withdraw services
Business or sector Bank