Schlagwörter
Business Analysis
Informationssicherheit
Steuerung
Unternehmensstruktur
Projektmanagement
Produkt Management
Stakeholder Management
Certified Information Systems Auditor
Skills
I build companies, teams, products and/or processes!
- Business Architecture, Business Strategy, Business Case Creation
- Certified in Project Management - Program Mangement, Project Governance, Agile Methologies
- Certified Information Systems Auditor
- Stakeholder Management - Build positive relationships and drive dependencies across functional groups
- Experience in Business Analysis, Business Engineering, Product Management, Escalation Management and Information Security
Projekthistorie
Zertifikate
Project Management Professional
PMI
2018
Information Systems Auditor - CISA
ISACA
2013
Reisebereitschaft
Nur Remote verfügbar
Sonstige Angaben
Responsibilities Excerpt:
- Develop strategic customer vision to scale with the company expansion
- Build and managed the Customer Success department (50 people across Europe)
- Integration of customer teams from acquired companies
- Responsible for Project, Service and Key Account teams and the Zurich Office
- Collaboration with Sales, Product and Engineering to represent the customer voice
- as well as design and optimize internal processes:
- Plan and initiated programs to increase customer satisfaction, loyalty and retention
- Design and optimize internal customer success policies, processes and metrics
- Responsible for the Innovation & Technology division for a FinTech
- Management of the company's project portfolio, creation of business cases and
- the resulting project roadmap
- Facilitated innovation process - exploration of start-ups and the development and
- evaluation of prototypes
- Managing the IT-delivery - setting up internal IT operations, managing agile
- development and improving business applications
- Designing new products in the field of consumer finance and consumer loans
- Responsible information security officer
- Representation of the company in external projects and committees
- Deputy Money Laundering Officer on behalf of FINMA
