Profilbild von Manuel Kunze Second Level IT Support aus KirchdorfimWald

Manuel Kunze

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Letztes Update: 29.02.2024

Second Level IT Support

Abschluss: nicht angegeben
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: deutsch (Muttersprache) | englisch (verhandlungssicher)

Dateianlagen

CV-Sabrina-Dittmar-2023_300823.pdf
Lebenslauf-Manuel-Kunze-2023_041223.pdf
CV-Manuel-Kunze-2023_041223.pdf

Skills

• Technical Support and Troubleshooting
• Desktop Infrastructure Management
• Communication and Collaboration
• Agile Methodologies (Scrum, Kanban)
• Task Tracking and Reporting
• Team Leadership and Project Coordination
• Unreal Engine Development
• 3D Art and Visual Design
• Hands-on Experience in IMAC, VIP, and Break and Fix

Projekthistorie

11/2021 - bis jetzt
Second Level Support / Desktop Support Specialist
Bechtle (Sonstiges, 5000-10.000 Mitarbeiter)

• Provided technical support for Microsoft Client OS (Win7, 8, 10) in a business environment.
• Managed Active Directory services, DHCP, DNS, and resolved hardware issues.
• Handled software and hardware troubleshooting, network and server smart hand support.
• Implemented effective patch management and network solutions.
• Collaborated with team members to enhance service levels and project outcomes.
• Planning and execution of the PC refresh (replacement of 3000 devices)
• 3,150 tickets out of 16,400 in 2022 processed and closed (ServiceNow) (Team of 25 Supporter)
• Consultation and coordination with internal and external service providers
• Hands-on Experience in IMAC, VIP, and Break and Fix

06/2023 - bis jetzt
Co-Founder
Game Publishing Network (Internet und Informationstechnologie, < 10 Mitarbeiter)

• Co-Founder of Game Publishing Network, driving strategic leadership and operational management.
• Responsible for shaping the company’s vision and establishing key partnerships.
• Oversee platform development and growth to connect game studios and publishers.
• Focus on fostering collaboration, streamlining matchmaking, and enhancing user experience.
• Thrive in a dynamic and entrepreneurial environment, revolutionizing game publishing.
• Passionate about the gaming industry and empowering studios to achieve success.

05/2022 - bis jetzt
Co-Founder
Solistaro (Internet und Informationstechnologie, < 10 Mitarbeiter)

• Administered the company, led a cross-disciplinary team of ten.
• Created game design for the first game, prototyped Unreal Engine 5 mechanics.
• Utilized Trello, Notion, Jira for project management.
• Oversaw project timelines, task allocation, and resource management.
• Implemented Agile methodologies to optimize project workflows and adapt to changing requirements.
• Coordinated team efforts to ensure efficient progress towards project milestones.
• Fostered open communication and collaboration within the team.

05/2022 - 08/2023
Unreal Engine Developer
FIX VISUALS - CREATIVE STUDIO (Architektur und Bauwesen, < 10 Mitarbeiter)

• Leveraged Unreal Engine 5 to develop captivating interactive visualizations using a combination of
Unreal UI and Blueprints.
• Designed and implemented interactive elements that enhanced user engagement and provided valuable insights.
• Utilized Blueprint scripting to create dynamic and responsive user interactions, elevating the level
of realism and interactivity in visualizations.
• Played a key role in optimizing performance and ensuring seamless user experiences within resourceintensive visual environments.

01/2021 - 06/2023
IMAC Support
NEVOTEC IT-Service GmbH (Öffentlicher Dienst, 10-50 Mitarbeiter)

• Participated in multiple one-day IMAC rollouts, ensuring smooth hardware transitions

05/2021 - 09/2021
Technical Art Director
beta2021 - HSMW (Internet und Informationstechnologie, 10-50 Mitarbeiter)

• Led and guided an art team of 25 talented individuals to deliver high-quality creative projects.
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• Directed the development of art assets, ensuring they met visual and technical standards.
• Developed and implemented streamlined workflows that increased team efficiency.
• Collaborated closely with project managers, fostering seamless coordination between art and other
departments.
• Designed and executed seminars and workshops, enhancing team members’ skills and fostering a
culture of continuous improvement.
• Leveraged Agile methodologies to adapt to changing project requirements and maintain focus on
delivering outstanding results.
• Spearheaded the integration of cutting-edge technologies and tools, elevating the overall artistic
and technical capabilities of the team.
• Managed project timelines and allocated resources effectively, resulting in on-time and on-budget
project completion.
• Acted as a liaison between the art team and stakeholders, ensuring clear communication and
alignment with project goals

Zertifikate

Foundations of Project Management
2023

Reisebereitschaft

Weltweit verfügbar
Profilbild von Manuel Kunze Second Level IT Support aus KirchdorfimWald Second Level IT Support
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