• Provided technical support for Microsoft Client OS (Win7, 8, 10) in a business environment.
• Managed Active Directory services, DHCP, DNS, and resolved hardware issues.
• Handled software and hardware troubleshooting, network and server smart hand support.
• Implemented effective patch management and network solutions.
• Collaborated with team members to enhance service levels and project outcomes.
• Planning and execution of the PC refresh (replacement of 3000 devices)
• 3,150 tickets out of 16,400 in 2022 processed and closed (ServiceNow) (Team of 25 Supporter)
• Consultation and coordination with internal and external service providers
• Hands-on Experience in IMAC, VIP, and Break and Fix