Profilbild von Don Dias Provide Remote Technical Support and System Administration aus

Don Dias

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Letztes Update: 06.09.2022

Provide Remote Technical Support and System Administration

Abschluss: CCNA
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: englisch (gut)

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Anura Resume.pdf

Skills

I am an experienced Professional in Information Technology working over 13 years in Sri Lanka and Saudi Arabia for reputed Organizations such as Hotels, Bank and Automotive industry. Throughout my career, I have taken numerous trainings and certification exams such as CCNA, Systems & Network Administration, Installing and Configuring Windows Server 2012, Administrating Windows Server 2012, Linux Systems & Network Administration, Graphic Designing Course, SCCM, Web Developer Program, AIX & SAP Basis. AREAS OF EXPERTISE  Technical Troubleshooting  End User Training  Virus Detection, Removal & Prevention  IT Infrastructure & Performance Tuning  System Upgrades & Optimization Security, Backup & Recovery Solutions  Technical & User Documentation Relationship Management  Flexible, guest-oriented with outstanding problem solving skills  Experienced in handling a multi-national work force TECHNICAL PROFICIENCIES Platforms : Windows, Unix, Linux, Mac OS X, iOS Networking : LANs / WANs / SANs, TCP / IP, DNS, HTTP, Wireless / Cisco Routers & Switches, Firewalls, Cisco IOS, Active Directory Domain Controllers Hardware : iPads, iMacs, tablets, desktops, laptops, printers, scanners, projectors Applications : Norton Antivirus, Symantec Backup Exec, Norton Internet Security, Fidelio, Opera, Micros SAP : AIX & SAP Basis SCCM : Microsoft Window Updates, Patches & Upgrade I pride my work on being professional, of the highest quality and always deliver on time. Thank you for taking the time to read my application. Looking forward to an opportunity to provide my best services at all time.

Projekthistorie

08/2019 - bis jetzt
IT Support Engineer- SAP Basis
Associated Motorways (Pvt) Limited (Automobil und Fahrzeugbau)


12/2015 - 07/2019
IT Support Coordinator
Associated Motorways (Private) Limited

* Providing technical support in a 500+ user
environment.
* Answers, evaluates, and prioritizes
incoming telephone, e-mail, and in-person
requests for assistance from users
experiencing problems with hardware,
software, networking, and other computerrelated
technologies.
* Installing & Configuring Computer
Hardware Operating System & Application.
* Troubleshooting system & network
problems.
* Closed 95% of trouble tickets on the first call
without escalation.
* Experience in AIX & SAP Basis.

06/2015 - 12/2015
Leader - Helpdesk / National Development Bank
Sri Lanka ( Randstad Lanka (Pvt) Limited deputed to IBM World Trade Corporation)

* Lead the helpdesk team
* Provide End user support in a Microsoft
Windows based network environment
* Operates master consoles to monitor the
performance of computer systems and
networks, and coordinate computer network
access and use.
* Responds courteously and efficiently to
queries and problems from system users.

05/2011 - 07/2013
IT Manager
Habitat Hotel

* Maintains and administrate computer
networks and related computing
environments including computer hardware,
systems software, applications software, and
all configurations.

* Performs data backups and disaster recovery
operations.
* Diagnoses, troubleshoots, and resolves
hardware, software, or other network and
system problems, and replace defective
components when necessary.
* Plans, coordinates, and implements
network security measures to protect data,
software, and hardware.
* Monitors and maintains proper inventory of
hardware and software license.

09/2009 - 04/2011
IT Executive
Mount Lavinia Hotel


08/2008 - 08/2009
IT Supervisor
Mount Lavinia Hotel


12/2007 - 07/2008
IT Trainee
Mount Lavinia Hotel

* Committed to delivering high levels of
customer service.
* Responds courteously and efficiently to
queries and problems from guests.

* Responsible for smooth functioning and coordination
of vendors for Guest Internet,
Property Management Systems - PMS, Point
of Sale - POS, IPTV, Telephony systems
and other software vendors.
* Responsible for overseeing and handling
network configuration, Servers,
Workstations, Networking equipment,
PABX, email accounts, and also support for
the underlying server/desktop infrastructure.
* Ensure that policies and procedure relating
to PCI compliance are updated.
* Maintains a system error / progress log
book and deals with reported problems.
* Monitors and maintains proper inventory of
hardware and software license.

Reisebereitschaft

Verfügbar in den Ländern Sri Lanka

Sonstige Angaben

I am an experienced Professional in Information Technology working over 13 years in Sri Lanka and Middle East for reputed Organizations such as Hotels, Bank and Automotive industry.

Throughout my career, I have taken numerous training and certification exams such as CCNA, Systems & Network Administration, Installing and Configuring Windows Server 2012, Administrating Windows Server 2012, Linux Systems & Network Administration, Graphic Designing Course, SCCM, Web Developer Program, AIX & SAP Basis. I have a very good speed in typing and data entry work.

I pride my work on being professional, of the highest quality and always deliver on time. I also request you to visit my profile and work history.
Profilbild von Don Dias Provide Remote Technical Support and System Administration aus Provide Remote Technical Support and System Administration
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