RT

Rahul Tiwary

verfügbar

Letztes Update: 06.09.2022

D365 CRM Techno Functional

Abschluss: Computer Sceince
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: englisch (verhandlungssicher)

Dateianlagen

Rahul Tiwary-D365-TechnoFunctional-Freelancer.docx

Skills

Dynamic CRM 2011, 2013 , 2015 , 2016, 365 CRM 9.x
Dynamic 365 FinOps Retail integration
End to ENd Solution design, builsing and deployment
Integration with any external system which exposes valid API
Data migration to D365 CRM from any SQL, Excel or csv format
Azure fucntions, Webjobs,VM 
Microsoft Flows,
Power BI
CDS - Dual write
Power Apps

Projekthistorie

01/2020 - 01/2020
Project Lead

WIC Implementation for NEW Mexico, Isleta and Cherokee
This project is extension of Texas WIC project, but the purpose is to make the solution generic so
that it can be implemented in any of the three states in US
Role: Project Lead
Responsibilities:
* Getting requirements form customer
* Prepare technical and functional design
* Analyze current data and help team to provide transformation scripts before data migration
* Demonstrate functionalities which has been developed to customer before sign-off
* Worked with infra team setup all the infra related activities before Go Live


MSCRM 2013, AX and .Net Portal Implementation (Employer - KPMG, Client - Qatar financial Centre)
Huge implementation in QFC which covered multiple processes of different departments along with
integration between them. Project implemented for Immigration, Company registration office, Facility
management and licensing departments. Project spanned through 1.5 Years.

Environment: Microsoft CRM 2013 On premise, C#, .Net Portal, Microsoft Dynamic AX
Roles and Responsibilities:
* Involved in business process understanding and complete system design
* Lead technical team for deliverables
* On premises installation and deployment (Load balancing deployment using NLB)
* Plugin Developments and CRM customization
* Solely worked for CRM integration with other systems (.Net Portal)
* Complete Disaster Recovery setup for MSCRM using log shipping methodology
* To develop business requirements; create demonstrations to provide proof of concept; plan and
assist the team in drafting statements of work to include estimation of effort/cost and adding
it to TFS for task creation
* Configure the application to meet a client's requirements using the Microsoft Dynamics CRM
Customization Tool, Workflow Tool, or SDK
* Post production support

01/2020 - 01/2020
Dynamic CRM Techno Functional
MAF (Marketing, PR und Design, >10.000 Mitarbeiter)

Environment: Microsoft CRM 2016 online, C#, JavaScript, html, SSIS, SSRS, fetch xml, JQuery,
Role: Team Lead
Responsibilities:
* To develop business requirements; create demonstrations to provide proof of concept; plan and
assist the team in drafting statements of work to include estimation of effort/cost and adding
it to TFS for task creation
* Implementation, configuration and development of the various components of Microsoft Dynamics
CRM 2016
* Configure the application to meet a client's requirements using the Microsoft Dynamics CRM
Customization Tool, Workflow Tool, or SDK
* Create documentation for clients, including PowerPoint presentations and Visio workflows
regarding functional and technical requirements, design, training, process engineering, etc.
* Design and integrate business processes and data flows between CRM applications and other
applications, such as solutron
* Develop data conversion and testing strategies
* Develop high level project work plans

08/2018 - 01/2019
Consultant
MICROSOFT United States


06/2015 - 08/2018
Consultant
MICROSOFT INDIA


07/2014 - 05/2015
Associate Consultant
KPMG


01/2012 - 06/2014
Associate IT Consultant
ITC INFOTECH; The Texas Department of State Health Services

ONSITE EXPERIENCE Olympia/Washington from Microsoft in 2019 for 5 months
Seattle/ Washington from Microsoft in Feb, 2017 for Teach Ready 24
Doha from KPMG in 2014(November) - 2015(March) for QFCA Project
Having valid B1 business visa USA for 10 years.
Having valid L1-B visa USA.

ADDITIONAL SKILLS Filed Service, USD, Building an app to help India's farmers tap into the information age Kisan4You
(New) HTTPS://WWW.YOUTUBE.COM/WATCH?V=PMHGXVGYPDE
OLD : HTTPS://WWW.YOUTUBE.COM/WATCH?V=XDQYTBX-HNI


SKILLS Microsoft Dynamics CRM 2013, 2015, 2016 and Dynamic 365
Unified Service Desk, Click Dimension, SQL Server 2012, SQL Server Reporting Services, SSRS, SSIS

WORK HISTORY D365 Customer Engagement for MAF

D365 CRM has been implemented in three verticals inside MAF. Uses full capabilities of CRM in all
the three modules available.
MAF Finance: Uses Contact Management, Customer Segmentation and Campaign automation using CRM and
Click Dimension for their NAJM customers
Call Center uses USD to handle calls related to Balance Transfer and LOP
MAF Fashion: Lead Management, Contact Management, Customer Segmentation and Campaign automation
using CRM and Click Dimension as well as Case Management for feedbacks.
MAF L&E: Capture Lead to opportunity life cycle, Case Management through all the different websites
Role: Product Owner
Environment: D365 CRM 9.x on-premise, AX integration, API integration from DOH
Responsibilities:
* Fit-Gap Analysis, Design new solution, POC for any use case
* Part of any new changes related to Dynamic CRM
* Responsible for increasing adoption among MAF business users
* Integration of CRM Leads to Fin Ops using flows/ custom code approach (Sync and Async both)
* Support for any issue related to D365 CRM
* Part of new implementation for VOX Cinema
* Innovation and Efficiency improve on various business flows
US Government project Paid Family and Medical Leave Washington (PFML)
DOH (Department of Health) has launched a new scheme where very employer has to register themselves
with the new program called PFML.
According to DOH "At some time in our lives, we all need to give or receive care-whether recovering
from a serious illness or injury, caring for a new child or supporting an aging parent. Paid Family
and Medical Leave is a shared benefit that gives every Washingtonian support when they can't be at
work. It means people don't have to choose between their job, their health and their family.
In 2020, our program will be the strongest in the nation and a model for other states looking to
implement this benefit"
Role: Onsite Lead
Environment: D365 CRM 9.x on-premise, AX integration, API integration from DOH
Responsibilities:
* Requirement gathering from different departments of PFML and covert them in to use case
* Design Functional Design Document and Technical Design Document from the use cases and assign
to respective team members
* Code Review and Deployment Automation
* Demonstration of new development and features of CRM every iteration
* Responsible for doing any integration between CRM, DOH, AX
https://esd.wa.gov/paid-family-medical-leave

US Government project to provide benefits to Woman, Child and Infant implemented in Texas (TEXAS
WIC)
The Texas Department of State Health Services, Special Supplement Nutrition Program for Women,
Infants, and Children (DSHS SSNP WIC) wanted to migrate its primary line of business applications
from an antiquated platform to Microsoft Dynamics Customer Relationship Management (CRM) and Azure,
which will essentially modernize every aspect of the program

Project has various module like Certification, Benefit Issuance, Health history, inventory
Nutrition Assessment and risk codes, Scheduling and reporting.
Once the family is certified within the WIC parameters, they will get benefits. These benefits will
be written on a EBT card. These EBT card can be redeemed on the respective clinic for which the
family is certified. To develop this functionality, it requires different - different system to
integrate like, EBT card CRUD operation with CRM, E-signature integration with CRM, document
generation, legacy data migration

Reisebereitschaft

Verfügbar in den Ländern Vereinigte Arabische Emirate
Profilbild von Rahul Tiwary D365 CRM Techno Functional aus Dubai D365 CRM Techno Functional
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