Schlagwörter
Genesys
IBM Watson
Computer Telephony Integration
Personalwesen
Skills
Genesys Skills
- Framework 8.1 – 8.5
- Genesys Voice Platform 8.5
- Intelligent Workload Distribution Deployment 8.5
- Outbound Contact Solution
- Pulse (real-time reporting)
- Orchestration Server
- Workforce Management 8.5 Operations
- WFM G-Plus Adapter
- Genesys IBM Watson Integration
- Genesys Mobile Engagement
- eService 8.5 (Chat, Email & SMS, Facebook & Twitter)
Projekthistorie
Client Engagement
- ABN AMRO Bank (Agent Desktop, CRM, IVR)
- MCB Bank (Agent Desktop, CRM, IVR)
- Central Depository Center (IVR)
- Ufone [Mobile operator] (IVR)
- Standard Chartered Bank Pakistan (Agent Desktop, IVR)
- Telenor (GVP IVR development)
- Askari Bank (IVR)
- Allied Bank (CRM, Agent Desktop, IVR)
- Atlas Bank (Call center and Multimedia Solution)
- HBL (CRM, Agent Desktop and IVR)
- National Bank of Kuwait (Cisco Voice Portal)
- KASB (IVR)
- Pakistan Air Line (Genesys Desktop, IVR, SMS module)
- Meezan Bank (CRM, Agent Desktop).
- Travelled to Hong Kong, China, Malaysia & Singapore for SCB-RCC (Regional Call Center)- overall infrastructure of Genesys deployment across region with Canaplus.
- Involved in planning and designing to upgrade Genesys Outbound Solution for Maxis Call center.
- Implemented WFM Solution for Singapore Airline project.
- Implemented end to end SIP Solution and integrated with AudioCodec SBC for GSK Singapore.
Reisebereitschaft
Verfügbar in den Ländern
Malaysia
Sonstige Angaben
Dear Sir,
I’d like to quickly introduce myself. I am Rizwan as Principle PS Consult in the Digital practice. I have more than 12 years’ experience in Call center, Software telecom industry and out of which 6 years have been in the Genesys. I have started my career in Genesys as Solution Engineer Implementing Computer Technology Integration (CTI) with Avaya Cisco, IVR development and then successfully transition into Omi Channels over 4 years in various industries such Telco, Banking, Broadcast Network Systems, Airline, Electricity Power.
My most recent experience was to establishes a technical direction and leads the design, development and delivery of business solution based upon a client's business need & technology strategy and also Participated in the solution design implementation projects on all stages: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the Omi channel solution, Test Plan development and Testing.
I am certified engineer in Various Genesys Products
.
• System Consultant, Genesys SIP SERVER (GCP-SIP8-807)
• System Consultant, Genesys Voice Portal (GCP7-CVP)
• System Consultant, Genesys WFM (GCP8 –WFM8)
• Intelligent Workload Distribution 8.5 Consultant (GCP85 – 829e)
• Genesys e-Services 8 Consultant (GCP8-ESV-810)
• Interaction Recording 8.5 Consultant (GCP8-GIR-825)
I’d like to quickly introduce myself. I am Rizwan as Principle PS Consult in the Digital practice. I have more than 12 years’ experience in Call center, Software telecom industry and out of which 6 years have been in the Genesys. I have started my career in Genesys as Solution Engineer Implementing Computer Technology Integration (CTI) with Avaya Cisco, IVR development and then successfully transition into Omi Channels over 4 years in various industries such Telco, Banking, Broadcast Network Systems, Airline, Electricity Power.
My most recent experience was to establishes a technical direction and leads the design, development and delivery of business solution based upon a client's business need & technology strategy and also Participated in the solution design implementation projects on all stages: Business Requirements specification and analysis, Technical Design specification, Implementation and Integration of the Omi channel solution, Test Plan development and Testing.
I am certified engineer in Various Genesys Products
.
• System Consultant, Genesys SIP SERVER (GCP-SIP8-807)
• System Consultant, Genesys Voice Portal (GCP7-CVP)
• System Consultant, Genesys WFM (GCP8 –WFM8)
• Intelligent Workload Distribution 8.5 Consultant (GCP85 – 829e)
• Genesys e-Services 8 Consultant (GCP8-ESV-810)
• Interaction Recording 8.5 Consultant (GCP8-GIR-825)
