Agiles Projektmanagement, Prozessmanagement, Scrum, ITIL, Projektleitung

Office Anwendungen     Office Paket / MS
Internet Appl.                  Access
                                       SharePoint / Content-Management / Confluence
                                       Visio, Prozessketten (EPK)                                        Jira und Confluence
Tools/Werkzeuge           ITIL, KPI / Kennzahlen
                                      JIRA & Confluence                                        Plexo Management
                                       CRM (Freshdesk)
                                       IBM Cognos
                                       EKR-Systeme (WMS, Mercado)
                                       Cisco VOIP
                                       SAP Fi / CO /PS /Cats / HANA / MM
                                       SAP Lösung AFI (Accounting for financial instruments)
                                       Omnitracker
                                       HP Service Manager
                                       HP Quality Center
                                       Simcorp Dimension
                                       Microsoft Dynamic AX / Finance
Datenbank                     DWH, Oracle, Data Mining, SQL, Access     
Zertifizierungen:       
TIL V2 Foundation ITSM (2006)                                                               
ITIL V3 Foundation Examination (2010)                                       
Professional Scrum Master I                                                   
Entengo Gold-Partner-Zertifikat