Sales Operations and Salesforce Administrator
Solaris Bank
Schlagwörter
Salesforce.Com
Audits
Billing
Digitalisierung
Vertrieb
Projektmanagement
Sales Operations
Skills
Salesforce implementation
Process digitalization
Project Management
Reporting
Data and process audit
Billing process
Lead and Sales optimization
Process digitalization
Project Management
Reporting
Data and process audit
Billing process
Lead and Sales optimization
Projekthistorie
02/2019
-
05/2020
In charge of implementations in our Sales Cloud allowing the creation of ad hoc reporting with different
data sources and automations. Lead generation and process optimization through validations,
streamlining of our Opportunity and Account processes
data sources and automations. Lead generation and process optimization through validations,
streamlining of our Opportunity and Account processes
06/2017
-
01/2019
Team Leader - Project Manager - Salesforce Consultant
EMPAUA
* Leading and developing a team of 8 wonderful members.
* Resource allocation and goal setting.
* Pre-sales and workshops with customers throughout the DACH region (German and English) *
CPQ, Sales and Service cloud
* Solution design and technical scoping
* PM Methodologies: Agile and Waterfall
* Focus on practical and cost efficient solutions.
* Successfully delivered 15+ projects.
* Internal and external training.
* Resource allocation and goal setting.
* Pre-sales and workshops with customers throughout the DACH region (German and English) *
CPQ, Sales and Service cloud
* Solution design and technical scoping
* PM Methodologies: Agile and Waterfall
* Focus on practical and cost efficient solutions.
* Successfully delivered 15+ projects.
* Internal and external training.
12/2016
-
05/2017
CRM Manager and Administrator
Lightspeed Commerce
* Leading the integration of Salesforce with Zuora and Zendesk.
* Streamline of the On boarding, Sales and Invoicing processes:
Email templates, translations, new record types for the different BUs, call to action layouts, workflows
and validation rules to increase the user adoption and quality of the data.
* KPI reporting.
* User training and documentation.
* Interaction with 3rd party consultants.
* Streamline of the On boarding, Sales and Invoicing processes:
Email templates, translations, new record types for the different BUs, call to action layouts, workflows
and validation rules to increase the user adoption and quality of the data.
* KPI reporting.
* User training and documentation.
* Interaction with 3rd party consultants.
05/2016
-
11/2016
Sales Operations Manager
ResearchGate
Main goal: increase sales process velocity and efficiency. Sales teams should spend less time doing
paperwork and more time generating revenue.
Key focus areas:
- Users' training
- Sales Policies
- KPIs and reporting
paperwork and more time generating revenue.
Key focus areas:
- Users' training
- Sales Policies
- KPIs and reporting
04/2016
-
05/2016
Salesforce Administrator
ResearchGate
Main goal: keeping the Salesforce base bug free, workflows updated and reporting relevant to the
decision making process.
decision making process.
07/2015
-
04/2016
Salesforce Administrator
BMC Software
* Salesforce.com training to new users.
* Data Quality Dashboards
* Troubleshooting and help desk assistance to CRM users.
* Data Quality Dashboards
* Troubleshooting and help desk assistance to CRM users.
08/2013
-
07/2015
Business Operations Manager
BMC Software
* Provide business insight and support to Business Units leaders.
* Coordinate reviews.
* Running point to SFDC Dashboards and performance reporting.
* Create enablement resources for new processes at a worldwide level.
* Set Quotas based on corporate strategy and plan territory coverage.
* Support and analyze GTM strategy.
* Sales compensations.
* Coordinate reviews.
* Running point to SFDC Dashboards and performance reporting.
* Create enablement resources for new processes at a worldwide level.
* Set Quotas based on corporate strategy and plan territory coverage.
* Support and analyze GTM strategy.
* Sales compensations.
12/2009
-
07/2013
Sales Operations Specialist
Americas International Avaya
Provide operational support to sales associates and managers in their revenue generation activities.
Responsible for administrating new initiatives and business processes/opportunities that involve
coordination between the sales channel and other organizations.
My responsibilities include the following: sales reports and analysis; sales process support (orders,
escalations, resources) and revenue recognition support (reporting, etc.).
Responsible for administrating new initiatives and business processes/opportunities that involve
coordination between the sales channel and other organizations.
My responsibilities include the following: sales reports and analysis; sales process support (orders,
escalations, resources) and revenue recognition support (reporting, etc.).
Zertifikate
Salesforce Admin
Salesforce.com
2017
Reisebereitschaft
Weltweit verfügbar
Ich verfüge über langjährige Beratungserfahrung, meine Kernkompetenz ist die Unterstützung von Unternehmen bei der Digitalisierung ihrer Prozesse.
Ich wechsle in die Freiberuflichkeit und arbeite remote in Innsbruck, Österreich.
Ich wechsle in die Freiberuflichkeit und arbeite remote in Innsbruck, Österreich.
