Serve as the first line of escalation for monitored Cloud application level alerts so as to guarantee solution
availability and uptime.
Evaluate software releases and assist the clients in testing them against current Cloud infrastructure and work
closely with resources to ensure the proper escalation of casework.
Collaborate to facilitate system maintenance deliverables, testing, and associated outage notifications are
produced accurately and on time.
Experience supporting enterprise systems, with an emphasis on Cloud-based technologies.
Managing and Maintaining AWS infrastructure, EC2, Load balancer, Autoscaling, Security groups, Snapshots and
AMI's, S3, VPC, Route 53, Cloud watch, IAM.
Manage and Maintain the physical hardware and virtual environment/infrastructure of the Energy & Utilities
group using Virtual Center Server v5.5 with a mixture of ESXi 5.5 & ESX 6.0 hosts, consisting of seven clusters
with 500+ virtual machines each.
Manage the host resources / virtual machine resource allocation (CPU, memory, hard disk, etc.) and perform
routine maintenance on this environment (schedule downtime for patches, updates & upgrades)., VMware
converter VM Backup products and other products for virtualization
Created server-type templates for the streamlining of the server deployments with 3rd party applications.
administer ESX/ESXi Servers including patches and updates, and assist in resolving associated system outages and
other incidents.
Migrated VMs across hosts within a HA cluster to perform maintenance tasks on ESXi hosts
Working collaboratively with software engineering to test, build, deploy and operate our systems
Manage a broad scope of deployed Cloud solutions, from the OS level to the client GUI
Participate in on-call responsibilities in support of a production environment