Windows 10 Rollout + Office 365 Migration
ADM WILD Europe GmbH & Co. KG
(Sonstiges, >10.000 Mitarbeiter)
Schlagwörter
Skills
- Windows XP, Vista,7,8,10
- PCs Hardware Diagnosis
- Office 2016/2013/2010
- System Administration
- Hardware Upgrades
- Office 365 / OneDrive
- Mac OS (High Sierra)
- DELL/HP/Lenovo Hardware
- Office 365 Migration
- Software Upgrades
- Apple Hardware / Apple TV
- Microsoft Exchange
- Applications Support
- Active Directory
- Antivirus / Anti Spyware
- DHCP, DNS, Disk Quota
- Remote Desktop Support / TeamViewer / CITRIX / SCCM Viewer
- Network Traffic Monitoring Tools (MS Network Monitor, Wire Shark)
- Ticketing Systems ServiceNow, ITSM, Remedy
- Mobile Device iOS/Android
- Google G-Suite
- Multimedia Conference
- Data Migration
- Asset Management
- GPO (Group Policy Object)
- Networks LAN/WAN/WLAN
- Local & Network Printers
- Skype for Business / Lync
- RJ-45 Ethernet Cables
- BitLocker Encryption
- Microsoft SCCM 2012
- Network Routers/Switches
- Cisco VPN, AnyConnect, RSA
- Cisco Call Manager
- IE, Firefox, Chrome Administrations
- PA Global Protect, RSA, Cisco AnyConnect
- Cisco / Polycom Media Phones
- Proxy Configurations
- MDM Enrollment - InTune, Blackberry
- Cisco WebEx
- Onboard/Off board Process
- Data Backup & Restore
- Microsoft SharePoint
- Multimedia Projectors
- Redirecting Problems to Appropriate Resources
- Desktop/Enterprise Hardware Procurement
- Identify Process Improvements
- Managing Customer Expectations
- Multitasking
- Self-Motivated
- Teamwork Skills
Projekthistorie
04/2019
-
bis jetzt
- OnPrem Exchange to Office 365 Migration Lead-Support and Team Player
- WIN & Office 365 Apps Rollout Lead- Service and Support.
- Windows 7/8 to Windows 10 migrations with Hardware replacement Team Player.
- Migration support for SAP GUI 7.30 to SAP GUI 7.50 & 7.60
- 2nd & 3rd Level local and Terminal Server Application Support.
- Discovery of pre-migration AppLocker roadblocks.
- Post-migration AppLocker problems handling.
- Active Directory Administration.
- Arrangement of appointments with international users.
- Determination of the weekly user batch.
- Performing of user hyper care activities.
- Documentation of migration results and activities.
- Achieving a high level of customer satisfaction by building trust through commitment, cheerful outlook, execution results and exceeding expectations.
02/2019
-
03/2019
IT Desktop Support – Level 1 & Level 2
Jaguar Land Rover Germany GmbH
(Automobil und Fahrzeugbau, >10.000 Mitarbeiter)
- Single point of contact and responsible for IT day-to-day Operation and IT Support for CE-Cluster.
- First point of contact for Email, PC, Telephone, Printers, and network problems.
- Building/configuring/maintaining/troubleshooting Windows based OS systems (Client (PC+ Laptops)
- Monitor performance of existing equipment and upgrades required.
- Monitor and manage hardware and network maintenance arrangements.
- Email backup management for Microsoft PST technology and Email DR Management.
- Responsible for internal and external telecommunications.
- Remote support to users abroad and in satellite offices using RDC and Skype for Business.
- Desktop and Laptops install/configure/upgrade SSD, memory, network adaptors, video cards. Diagnose and fix hardware and software issues.
- Keep all PCs/MACs in compliance with 9 different security tools – security measures implemented usually in Finance sector.
- Full support for mobile devices iOS, Android, Tablets.
- Responsible for administration of user computers and domain accounts on Active Directory.
- Network troubleshooting: TCP/IP, DHCP/DNS/Firewall/ISP related issues for onsite and remote users and devices.
- Office 365 migration and administration.
07/2018
-
01/2019
Technical Support Analyst (Level 1 & Level 2)
VISA Europe - www.visa.com
(Banken und Finanzdienstleistungen, >10.000 Mitarbeiter)
- Single point of contact and responsible for IT day-to-day Operation and IT Support for CE-Cluster.
- First point of contact for Email, PC, Telephone, Printers, and network problems.
- Building/configuring/maintaining/troubleshooting Windows based OS systems (Client (PC+ Laptops)
- Monitor performance of existing equipment and upgrades required.
- Monitor and manage hardware and network maintenance arrangements.
- Email backup management for Microsoft PST technology and Email DR Management.
- Responsible for internal and external telecommunications.
- Remote support to users abroad and in satellite offices using RDC and Skype for Business.
- Desktop and Laptops install/configure/upgrade SSD, memory, network adaptors, video cards. Diagnose and fix hardware and software issues.
- Keep all PCs/MACs in compliance with 9 different security tools – security measures implemented usually in Finance sector.
- Full support for mobile devices iOS, Android, Tablets.
- Responsible for administration of user computers and domain accounts on Active Directory.
- Network troubleshooting: TCP/IP, DHCP/DNS/Firewall/ISP related issues for onsite and remote users and devices.
- Office 365 migration and administration.
10/2015
-
07/2018
IT Desktop Support Analyst (Level 2 & 3)
Cypress Semiconductor GmbH, www.cypress.com
(Automobil und Fahrzeugbau, 5000-10.000 Mitarbeiter)
- Single point of contact and responsible for IT day-to-day Operation and IT Support for EMEA
- First point of contact for Email, PC, Telephone, Printers, and network problems.
- Email backup management using Microsoft PST technology Email DR Management.
- Setting up users on MS Exchange, Active directory, VoIP telephone system (Cisco Call Manager).
- Selecting an appropriate level of security and practice for user desktops.
- Organizing and managing 3rd party engineers and service providers.
- Procure, install and maintain hardware, software and network infrastructure, as appropriate.
- Monitor performance of existing equipment and upgrades required.
- Responsible for software installation and licenses.
- Monitor and manage hardware inventory & desktop hardware procurement.
- Responsible for internal and external telecommunications.
- Responsible for administration user computers and domain accounts on Active Directory.
- Decommission Enterprise Hardware at CoLo and commission new consolidated IT Infrastructure Enterprise Hardware.
- Network troubleshooting: TCP/IP, DHCP/DNS/Firewall/ISP related issues for onsite and remote users and devices.
- Office 365 migration and administration.
- Upgrading windows 7 PC to Windows 10.
- Desktop and Server install/configure/upgrade hard drives, memory, network adaptors, video cards. Diagnose and fix hardware and software issues.
- Install/configure updates & packages through SCCM on EMEA region computers including remote users.
- Remote support to users abroad and in satellite offices using TeamViewer, VNC and Terminal Services.
- Building/configuring/maintaining/troubleshooting Windows based OS systems (PC+ Laptops).
- Full support for mobile devices iOS, Android, Tablets.
- Managed Windows 10 upgrade on all legacy user hardware still within the hardware lifecycle.
- Decommissioning old IT hardware and standardizing all user equipment to Lenovo.
- BitLocker encryption deployment to all domain PCs.
05/2012
-
09/2015
IT Hardware & Network Support (Level 1 – 3)
EURO LINKS GmbH
(Internet und Informationstechnologie, < 10 Mitarbeiter)
06/2006
-
07/2011
IT Hardware & Network Support Technician
BEEP Informatica (www.beep.es)
(Internet und Informationstechnologie, 10-50 Mitarbeiter)
Reisebereitschaft
Verfügbar in den Ländern
Deutschland, Österreich und Schweiz
