IT-Berater / Administrator

Lufthansa Industry Solutions, UAE + Pakistan 
05/2017 – present  Senior Voice Engineer, Freelance IT Consultant 
 
Supporting an enterprise customer as a freelance IT consultant, including: 
 
- Training the recently joined IT managers in company IT procedures for the upcoming 
merger of IT systems. 
- Coordinating and onsite support for the rollout of CISCO IP telephony systems. 
- End user training for the IP phones and unified communication software 
- Managing providers and working with them as a team to deliver and test the IPT solution 
 
 
ram electronic GmbH, Germany 
07/2006 – present  Owner & CEO 
07/2003 – 07/2006  IT Manager 
 
Building long term customer relationship by ensuring excellent service during the initial 
project and afterwards.  
 
Key Duties: 
-  Managing a team of 5+ employees and external resources   
-  Implementing and enforcing best practices for system management 
-  Planning and implementing complete IT solutions for business customers  
-  Running Microsoft Client/Server environments with Server 2008, 2016 and 2016 
-  Consulting and accompanying customers with cloud migrations 
-  Planning, Building and maintaining IP networks with multiple sites and VPN 
connections, using LANCOM Systems and HP equipment 
-  Assisting the tech team with the troubleshooting of complex problems, managing 
escalation if needed  
 
 
ram electronic GmbH, Germany 
01/2017 – 05/2017  Technical project lead, Exchange Server 
 
Planning, installation, test and go-live for a Microsoft Exchange IaaS cloud hosting, including: 
 
- Planning for multi tenancy Microsoft Exchange hosting, hosting 20+ tenants  
- Setup and testing the environment with Microsoft Server 2016 and Exchange Server 2013 
- Setup a script for easy provisioning of new tenants 
- Planning and test for single cert SSL solution, to simplify the onboarding of new tenants  
- Detailed testing in different customer environments, making sure the solutions works with 
almost all customers, including customers which still have Exchange Active directory 
attributes / SCPs on site 
 
 
Engineering company (3 sites, 75+ users), Germany 
02/2016 – 11/2016  Technical project lead 
 
Technical consulting for an engineering company: 
 
- Planning a step-by-step roadmap for federation of former independent offices  
- Migration towards a unified Microsoft Active Directory Infrastructure for all offices 
- Planning, Rollout and continued technical support of Microsoft Exchange Server 2013 
- Rollout of ESTOS communication platform 
- Microsoft DFS deployment 
- Centralizing several business applications, incl. Nemetschek Allplan, RIB ARRIBA 
 
 
Lufthansa Industry Solutions, Brazil 
11/2015 – 11/2015  Freelance IT Consultant 
 
Supporting an enterprise customer as a freelance IT consultant, including: 
 
- Training of the onsite call center team on CISCO contact center administration 
- On site support for migration to CISCO contact center 
- Contact center troubleshooting after the Migration 
 
 
Bakery restaurant chain, Germany 
08/2015 – 11/2015  IT Consultant 
 
Harmonizing WAN, LAN and WLAN infrastructure for 10+ locations: 
 
- Planning and rollout of LANCOM Systems gateways to all branches 
- Ordering, testing and implementing WAN access for all sites, including LTE uplink for sites 
where regular WAN links were unavailable. 
- Working together with local providers to ensure CPE compatibility 
- VPN and VLAN setup for users, POS systems, camera surveillance etc. 
- Implementing a wireless network solution with LANCOM Systems public spot for customer 
internet access with text message verification and logging 
 
 
Lufthansa Industry Solutions, Guatemala 
05/2015 – 06/2015  Freelance IT Consultant 
 
Supporting an enterprise customer as a freelance IT consultant, including: 
 
- Training of the onsite IT team in company IT procedures 
- Coordinating and supporting the move to a new office building 
- Assisting with CISCO VoIP rollout and move 
- Assisting the local purchasing of IT hardware 
- Helping the local office IT with various IT tasks and troubleshooting