Schlagwörter
Skills
- Over 20 years of service management and leadership experience
- Successfully in processes, service level agreements, service catalogs and escalations
- Advise Customer in German, Italian, French and English
- Excellent communication and social skills
- Experienced and professional mediator and assertive at all levels
- Serenity and sovereignty is my strengh
Conflict Management Successful De-Escalation of Projects at
o Banks, Insurance, Radiotelevisione svizzera (RTS)
Applications Change Management
o Define of Process, Setup Project Timeline, Implementation; Support
o CAB - Owner
Q-Doc (Quality- and Installation-Documents)
o Define of Process, Setup Project Timeline, Implementation; Support
Global Account Management Tool (Zürich, Bern, Gland)
o User Acceptance Test, Implementation, Education and Support
Customer specific „Monthly Report“ (Case Statistics)
o Defined, Developed, Implemented, Supported
Document management system
o Define, Evaluate, Implement, Supported
Miscellaneous CAD Systems
o Defined, Developed, Implemented, Supported
OS & Tools In-depth knowledge
o VMS, Unix
o StarOffice, MS-Office
o PL1, AGL + IAGL (CAD), Script (UNIX, VMS, Pr1amos)
Projekthistorie
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Reisebereitschaft
Verfügbar in den Ländern
Deutschland, Österreich und Schweiz
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Sonstige Angaben
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