1 year and 5 months Iasi | Client Service / Call Center | Call-Center / BPO
- responsible for drawing up the work schedule (processing of free and shift exchanges, processing medical
leave, processing of invoices, processing of recoveries),
-responsible for maintaining a good communication between departments with the main purpose of helping the
client but also the employee in various situations, using e-mail and telephone as means of communication;
-responsible for archiving documents both physically and electronically;
- providing telephone and e-mail support for the operators that encounter difficulties in calls with clients
(support for technical, financial, commercial situations);
- preparation of daily, weekly and monthly reports from specific applications (ticketing, database);
- preparation of quality and quantitative reports;
- managing the Ticketing application and its use;
- responsible for solving the technical situations that appear within the department;
- providing feedback to operators based on the results obtained in quality and quantitative evaluations aiming
to improve the quality of services at department level;
- escalate incidents where no direct solution was found through accurate and timely hand off to
technical resolving teams;
- maintaining a good interdepartmental communication in order to have accurate commercial,
technical information and network incidents active in each area.
-update the internal intranet with new information;
Acquired skills and knowledge:
Linux, office 365, Ubuntu, creative thinking, algorithmic thinking, proactive thinking, customer relation,
Thunderbird, Mediatel Data Client