Profilbild von Buga Florin Senior Compliance Associate, Frontline Support, Frontline Operator aus Iasi

Buga Florin

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Letztes Update: 24.09.2022

Senior Compliance Associate, Frontline Support, Frontline Operator

Abschluss: Journalism
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: englisch (verhandlungssicher) | rumänisch (Muttersprache)

Dateianlagen

cv_buga_florin_en.pdf

Skills

RCS, RDS, database, Linux, office 365, Ubuntu, Thunderbird, quality standards, Windows/Linux, MacOS, TCP/IP, POP3, IMAP, PPPoE, LAN, DNS, Linux Debian, rational thinking, Microsoft Office, mediatel supervisor

Projekthistorie

12/2021 - 05/2022
Senior Compliance Associate
Amazon

6 months Iasi | Office / Back-office / Secretariat | Media / Internet

- Ensure that the imported products have been tested in certified laboratories and that they comply with the
legal requirements of the importing country;
- Classify products based on their potential hazardous risk, for regulatory storage and transportation purposes;
- Take appropriate actions in order to protect customers from recalled or unsafe products;
- Identify and remove from the website products that violate our Restricted Products policies and proactively
satisfy Amazon's regulatory obligations for these products.
- Identifying improvement opportunities.
- Training and mentoring other Associates;
- Analyzing quality and process issues and recommending corrective actions;
- Flagging any updates received from stakeholders on process to Lead/Manager;
- Taking part in client calls, leading and documenting the discussion.

08/2020 - 12/2021
Frontline Support
RCS-RDS S.A.

1 year and 5 months Iasi | Client Service / Call Center | Call-Center / BPO

- responsible for drawing up the work schedule (processing of free and shift exchanges, processing medical
leave, processing of invoices, processing of recoveries),
-responsible for maintaining a good communication between departments with the main purpose of helping the
client but also the employee in various situations, using e-mail and telephone as means of communication;
-responsible for archiving documents both physically and electronically;
- providing telephone and e-mail support for the operators that encounter difficulties in calls with clients
(support for technical, financial, commercial situations);
- preparation of daily, weekly and monthly reports from specific applications (ticketing, database);
- preparation of quality and quantitative reports;
- managing the Ticketing application and its use;
- responsible for solving the technical situations that appear within the department;
- providing feedback to operators based on the results obtained in quality and quantitative evaluations aiming
to improve the quality of services at department level;
- escalate incidents where no direct solution was found through accurate and timely hand off to
technical resolving teams;
- maintaining a good interdepartmental communication in order to have accurate commercial,
technical information and network incidents active in each area.
-update the internal intranet with new information;

Acquired skills and knowledge:
Linux, office 365, Ubuntu, creative thinking, algorithmic thinking, proactive thinking, customer relation,
Thunderbird, Mediatel Data Client

08/2018 - 08/2020
Frontline Operator
RCS-RDS S.A.

2 years and 1 month Iasi | Client Service / Call Center | Call-Center / BPO

- Answering incoming calls from clients / potential clients and solving them according to their requests;
- Providing accurate information in a professional manner;
- Achieving quality standards established at company / department;
- Working with Internet Connection issues;
- Documenting the troubleshooting and problem resolution steps through updating and solving tickets;
- Advanced troubleshooting of network/PC issue;
- Support on different OS platforms: Windows/Linux/MacOS;
- Working on emails issues;
- TCP/IP; POP3; IMAP; Port Forwarding; PPPoE; LAN; Dynamic DNS.

Reisebereitschaft

Verfügbar in den Ländern Rumänien
Profilbild von Buga Florin Senior Compliance Associate, Frontline Support, Frontline Operator aus Iasi Senior Compliance Associate, Frontline Support, Frontline Operator
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