Schlagwörter
Skills
Expertise
More than 15 years of Senior project- & program management / consulting expertise with substantial experience from the Telecommunication, IT and Media industry.
Broad experience with process engineering and change management, logistics, customer service, operations of billing, collections, revenue assurance and quality control with start-ups and mature companies.
Interests
efficiency improvements, operations, successful change management
--> new industries (Banking, Pharma)
Specialties
Customer Operations, Call Center Management, Process and Change Management; Training; System integrations; Billing and Collection; Mobile Internet; Business Development; New Media; Logistics
--> strong communication skills
More than 15 years of Senior project- & program management / consulting expertise with substantial experience from the Telecommunication, IT and Media industry.
Broad experience with process engineering and change management, logistics, customer service, operations of billing, collections, revenue assurance and quality control with start-ups and mature companies.
Interests
efficiency improvements, operations, successful change management
--> new industries (Banking, Pharma)
Specialties
Customer Operations, Call Center Management, Process and Change Management; Training; System integrations; Billing and Collection; Mobile Internet; Business Development; New Media; Logistics
--> strong communication skills
Projekthistorie
Freelance Projects:
2013 - today
Tamedia (Customer Service & Logistic Projects)
--> Data analysis, CRM requirements and process design, succesful logistic system implementations (project lead)
2012-2013
Sunrise
Customer Care improvement project
2008-2012
Alcatel-Lucent/Nokia
Project lead of various application implementations (SAP logistics module, field service application) and network rollout activities
2007-2009
Lecturer at Kaleidos Fachhochschule für Wirtschaft
1997-2003
Further job experience
- Collections process design and implementation for the Group3G (QUAM, Munich) - Inkasso
- Orange Communications SA - Process & System Manager Customer Care
- o.tel.o - Program Office
2013 - today
Tamedia (Customer Service & Logistic Projects)
--> Data analysis, CRM requirements and process design, succesful logistic system implementations (project lead)
2012-2013
Sunrise
Customer Care improvement project
2008-2012
Alcatel-Lucent/Nokia
Project lead of various application implementations (SAP logistics module, field service application) and network rollout activities
2007-2009
Lecturer at Kaleidos Fachhochschule für Wirtschaft
1997-2003
Further job experience
- Collections process design and implementation for the Group3G (QUAM, Munich) - Inkasso
- Orange Communications SA - Process & System Manager Customer Care
- o.tel.o - Program Office
Reisebereitschaft
Verfügbar in den Ländern
Schweiz
Availability 60-80%
Switzerland (preference Zürich and surroundings)
Limited travelling
Switzerland (preference Zürich and surroundings)
Limited travelling
Sonstige Angaben
Looking forward to complex projects and new challenges.
