Profilbild von Adam Gagyi Sales - customer acquisition specialist (IT) and Consultancy aus ClujNapoca

Adam Gagyi

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Letztes Update: 20.12.2023

Sales - customer acquisition specialist (IT) and Consultancy

Firma: Gagyi Adam Persoana Fizica Autorizata
Abschluss: Liceul Teologic Reformat – 2011-2015 - Bachelor's degree / Religious Studies
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: deutsch (verhandlungssicher) | englisch (gut) | rumänisch (verhandlungssicher) | ungarisch (Muttersprache)

Schlagwörter

Kundenbeziehungsmanagement Unternehmensverwaltung Vertrieb Unterstützung von Kunden Kundengewinnung

Dateianlagen

Gagyi-Adam-Profile-CV_040423.pdf

Skills

He is an experienced Customer Service Representative and Consultant with a demonstrated history of working in the internet, music, packaging and labelling industry. Skilled in Client Counselling and problem-solving. 

Projekthistorie

11/2022 - bis jetzt
Sales - customer acquisition specialist (IT
Business-up (Internet und Informationstechnologie, < 10 Mitarbeiter)

Beneficiary:
Business-up (https://business-up.de/)

Project description:
Gaining new leads and customers. Identifying and developing opportunities in the sales channel and persuading them to purchase the products and services.

Activities:
Identify leads, contacting the responsible persons for 2 different companies.

Sysparency/ReqPool:
- software analysis algorithm for legacy applications
- Documentation of the Program codes
Techedge:
- SAP S4 HANA Migration 
- SAP Solution Manager (Documentation, Test-Management, IT Service and Change Request Management)

Technologies: CRM
Methodologies:Phone/E-Mail Marketing

08/2022 - bis jetzt
Consultant / Lean-Agile Coach and Project-Assistant to the CEO
A&E Schäfer GmbH (DRS Consulting) (Internet und Informationstechnologie, 10-50 Mitarbeiter)

Beneficiary:  A&E Schäfer GmbH (DRS Consulting)

Project description:
As a lean-agile coach I help different teams, organizations and companies to improve their processes. Also, improving our customers and organisation's position or profile by helping to solve problems, manage change and improve efficiency.

Activities: • working with clients to understand their needs and to agree the scope of each consulting project
• conducting research, surveys and interviews and analysing data to gain insights into the business
• analysing statistics
• detecting issues and investigating ways to resolve them
• assessing the pros and cons of possible strategies
• exploring business problems and modelling different solutions
• attending meetings and compiling and presenting information orally, visually and in writing to keep clients up to date on progress
• making recommendations for improvement and presenting these to clients
• implementing agreed solutions
• developing and implementing new procedures or training to support the changes proposed

Technologies:
Benchmarking, waste-value-flow-pull-perfection Methodologies SCRUM, Kanban, Benchmarking

06/2021 - 07/2022
Customer engagement manager
Gigmit – get a gig Gmbh (Medien und Verlage, 10-50 Mitarbeiter)

Beneficiary:
Gigmit – get a gig Gmbh  

Project description:
Customer support strateggy rebuild and monitorization

Actibities:
- building and reinventing our E-Mail strategy
- working with Ticketing systems, analysing bugs, testing new features
- database maintenance
- customer advisory
- customer service
- blog writing
- implementing new processes and procedures 


08/2018 - 12/2021
Order Management Senior Representative
SIG Combibloc (Konsumgüter und Handel, 1000-5000 Mitarbeiter)

Beneficiary:
SIG Combibloc

Project descruption:
- Order management
- entering customer orders and demands in SAP
- checking plausibility and alignment with the customers regarding the real demand (volume and timing)
- checking all customer materials within  the dailiy routine
- checking and organising with the customer and material planning the orders
- tracking of sleeves(boxes) and cylinders stock and if required discussion with the customer for deliveryng or scrapping
- administration of business processes related to the orders
- customer service

05/2017 - 08/2018
Support IT
3DZ / 3D-Zeitschrift GmbH (Medien und Verlage, 10-50 Mitarbeiter)

Project description:
Creation of ePapers and apps for publishers, agencies and corporate publishers

Activities:
- building and reinventing the E-Mail strategy
- working with ticketing systems
- web, iOS, Android usability testing
- GUI-testing
- customer advisory
- resolving customer complaints via E-Mail and phone

Zertifikate

Sales-Management
2022

Reisebereitschaft

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Profilbild von Adam Gagyi Sales - customer acquisition specialist (IT) and Consultancy aus ClujNapoca Sales - customer acquisition specialist (IT) and Consultancy
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