Digital Marketing Support | Marketing Automation | Marketo

* Experience assessing, troubleshooting, resolving and providing root cause analysis for
ServiceNow Product issues.
* Manage customers' expectations and experience in a way that results in high customer
satisfaction.
* Maintain technical expertise in assigned areas of product functionality and use that expertise
to help customers.
* Worked with members of other departments/teams to resolve product issues -escalating issues as
necessary.
* Configured customer systems to meet requirements.

* Understood, interpreted, reproduced, and diagnosed customer problems. Perform Root cause
Analysis.
* Taught solutions to customers.
* Communicated clearly and precisely with customers in written and verbal form and maintained
accurate and timely records in case tracking system.
* Worked with members of other departments/teams to resolve product issues -escalating issues as
necessary.
* Configured customer systems to meet requirements.
* Met individual case management, SLA, and C-Sat Goals

* Sold various Computer and Electronic Hardware
* Conducted product demonstrations for perspective clients.
* Assisted customers locate and select merchandise by serving as a personal consultant.
* Developed interpersonal and time-management skills.