Schlagwörter
Skills
OS: MS Windows 3.1/95/98/NT4.0/2000/XP, DOS 6.22. Windows NT, Windows XP Professional, Windows Server 2003/2008/2012, Windows 7, Windows 8
Databases: MS SQL Server 7.0/2000/2005/2008 R2/2012, Oracle 9-10G, MS Access, MYSQL, SF Wave Analytics.
Languages: C/VC++/C#, VB.NET, PL/SQL, Dev.2000, Java Script and VB script.
Development tools: Visual Studio 5.0 and 6.0, NET 2003, .NET 2005, .NET 2008, .NET 2010
Certifications: Salesforce Certified Force.com Developer
Technologies: IIS, ASP, ADO, COM/DCOM/COM+, ActiveX and ODBC, SilverLight 3-5, AJAX, JSON, JQUERY, LINQ, WPF, WCF, MVC MVVM, HTML5, RIA services, Teletik Rad Controls, Business and Navigational templates
Testing tools: Rational Visual Test 6.5
W3 Tools: Drupal, Wordpress
SEO Tools: Majestic SEO, Your Eyes
Packages: MS Office 2000 to MS OfficeXP 2006, Install Shield and Crystal Report Writer 8.0 to 10.0.
CRM: Altitude 8, SalesForce, MS Dynamics, Blackbaud.
SR Management: Altitude IDE, MAXIMO
Recording solutions: Data-Voice Libra, Nexus Server. Niche recording solution.
Multimedia: Macromedia Flash, 3D Studio Max, Adobe Photoshop, DreamViewer, Expression Blend
Miscellaneous: Microsoft Visio, Microsoft Project, Oracle Applications, TFS, Perforce, Source safe, Atlassian JIRA and Confluence
Databases: MS SQL Server 7.0/2000/2005/2008 R2/2012, Oracle 9-10G, MS Access, MYSQL, SF Wave Analytics.
Languages: C/VC++/C#, VB.NET, PL/SQL, Dev.2000, Java Script and VB script.
Development tools: Visual Studio 5.0 and 6.0, NET 2003, .NET 2005, .NET 2008, .NET 2010
Certifications: Salesforce Certified Force.com Developer
Technologies: IIS, ASP, ADO, COM/DCOM/COM+, ActiveX and ODBC, SilverLight 3-5, AJAX, JSON, JQUERY, LINQ, WPF, WCF, MVC MVVM, HTML5, RIA services, Teletik Rad Controls, Business and Navigational templates
Testing tools: Rational Visual Test 6.5
W3 Tools: Drupal, Wordpress
SEO Tools: Majestic SEO, Your Eyes
Packages: MS Office 2000 to MS OfficeXP 2006, Install Shield and Crystal Report Writer 8.0 to 10.0.
CRM: Altitude 8, SalesForce, MS Dynamics, Blackbaud.
SR Management: Altitude IDE, MAXIMO
Recording solutions: Data-Voice Libra, Nexus Server. Niche recording solution.
Multimedia: Macromedia Flash, 3D Studio Max, Adobe Photoshop, DreamViewer, Expression Blend
Miscellaneous: Microsoft Visio, Microsoft Project, Oracle Applications, TFS, Perforce, Source safe, Atlassian JIRA and Confluence
Projekthistorie
Tectonic, Karachi, PK
December 2013-Present
Senior CRM Technical Consultant
Healthios Capital Markets (Salesforce CRM and Community)
November 2012-November 2013
Project Leader
October 2008-November 2012
Manager of Support and Research
October 2006-October 2008
Assistant Manager of Research and Development
September 2000-October 2006
Sr. Development Officer
December 2013-Present
Senior CRM Technical Consultant
- Ensure achievable project delivery timelines by providing accurate estimates for complex CRM customizations and forecasting accuracy
- Utilize innovative techniques to identify and develop solutions for issues previously thought to have no resolution
- Recognized by colleagues at partner organization (Blackbaud, Inc. in Charleston, SC) for developing solutions that ultimately save time, are easy to maintain, and provide end users with a seamless interface between the core product and customizations
- Mentor junior resources and serve as team lead
- Implemented complex, custom CRM solutions for large US-based non-profits
- Provided architecture level solutions to Clients including Navajo Express, NTN Bearings.
- Created Reporting and Dashboard solutions for several clients with data integration options.
- Currently working on Salesforce Wave Analytics and MS Dynamics.
- Implemented 30+ well-known Cloud BI&A projects including iHeart Media, General Electric Current, NTN, Schwing and Getty’s International.
Healthios Capital Markets (Salesforce CRM and Community)
- Design the architecture between the systems.
- Monitor and control team to conclude with a better product.
- Deployment and configuration of Salesforce CRM and Community for creation of Investment exchange platform.
- Monitor and control team to conclude with a better product.
- Design and Implement Salesforce.com and Salesforce 1 for mobile devices.
- Created custom reports and Wave dashboards for performance monitoring.
- Design and developed the Integration architecture.
- Monitor and control team to conclude with a better product.
- Impelmented Service Cloud.
- Design and developed the Integration architecture.
- Monitor and control team to conclude with a better product.
- Communicated with the client to design the single screen solution analytics solution (view all board)
- Design and developed the Integration architecture.
November 2012-November 2013
Project Leader
- Managed project teams of up to 25 individuals to meet aggressive deadlines and ensure high quality
- Led development of SPI (Service Penetration Index) to be updated real time (Japan and US) and asynchronously automatic update on weekly basis for countries with less reliable Internet access (India and China)
- Completed all design and documentation for development projects
- Designed and developed data voice archived call library interface for South Africa
October 2008-November 2012
Manager of Support and Research
- Promoted from Project Manager to Manager of Support and Research
- Provided technical leadership for all user request/SR/project delivery matters
- Developed and tested new modules and patches
- Performed risk, schedule, and cost impact analysis and provided resolutions for risk mitigation for all production change requests to ensure an uninterrupted experience for end users
- CRISIT/crisis management - AMS focal point for SL1/SL2 and other high impact problems
- Developed weekly report for all BAU support and project work items, highlighting risk and mitigation actions to ensure proper resolution to issues
- Managed vendor relationships including ensuring clear agreements and contracts subcontractors
- Managed a development and support team for the contact center solution
- Created Business Continuity Planning process and trained team members for all BCP and DR activities
- Developed strategy, design, workflow and policies for configuration management and performed configuration management internal audits and reviews
- Responsible for configuration management deployment
- Managed scope by verifying team’s compliance to SOW deliverables and IBM processes
- Reviewed test results and categorization for all defects to ensure proper resolution and identify development trends
- Conducted quality review of deliverables to ensure contents meet the required standards
- Ensured proper technical plans were in place for all production changes (e.g. fallback plan, implementation plan, data conversion) to ensure successful deployments with minimal disruption in services
October 2006-October 2008
Assistant Manager of Research and Development
- Developed and maintained the IVR Interactive Voice Response for the main system of Telefun
- Identified and developed efficiency improvements for the accounts system
- Developed a qualified system for the Human Resource Department to store personnel informational records as well as manage administrative tasks, resulting in a more streamlined business process
- Developed a wide variety of applications including: movie on demand software for cable operators that connect via SMS service, ERP and Accounts DB Management for Telefun Accounts and Marketing, online Messenger service, internal media library, multi-lingual Pad for website using UTF, Sock based software for connecting voting system for remote cable channels, multiple GUI system such as graphs in Flash scripting
- Team manager for development activities. Provided technical oversight, expertise and guidance.
- Operated Internet radio and Telefun webTV
- Development and maintenance of SMS messaging service for all networks
- Website and game system maintenance
- Utilized a variety of testing techniques including white box and black box testing, complex automated QA scripts, preparation of test cases, SQA reporting, and regression testing to ensure quality deliverables.
September 2000-October 2006
Sr. Development Officer
- Promoted from Software Engineer to Senior Development Officer
- Services System: A Multi-user system comprised of tariff and call details (Both NWD and ISD), which track the Information based on customer queries
- Developed an online database system to track data regarding status, activation and refills of pre-paid calling cards and generated management reports
- Created website to market prepaid calling cards and payphone cards and generate increased sales
- Developed a CDR system based on information of pre-paid calling card which tracked the record of card and its status as reflected in the online system
- Lead settling a LAN in the headquarter office and connecting it with the remote branches
- Maintained ID Code sequence generator
- Team Management for the development of the projects
- Lead role in settling a LAN in the Office and joining it with the remote branches in the city
Reisebereitschaft
Verfügbar in den Ländern
Deutschland, Österreich und Schweiz
Prefer Remote work
