Profilbild von Valeria Rodriguez Salesforce Administrator, CRM Administrator, IT Services Administrator aus madrid

Valeria Rodriguez

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Letztes Update: 28.02.2023

Salesforce Administrator, CRM Administrator, IT Services Administrator

Abschluss: Master in informatics engineering
Stunden-/Tagessatz: anzeigen
Sprachkenntnisse: englisch (gut) | spanisch (Muttersprache)

Schlagwörter

Kundenbeziehungsmanagement Salesforce.Com Technischer Support Helpdesk Auditing (Informationstechnik) It Service Management Zoho Hubspot

Dateianlagen

valeriarodriguez.pdf

Skills

I'm an IT engineer with a master in informatics with a broad experience in tech support, IT audit, CRM, helpdesk admin 

Certified in Salesforce Admin 
I have worked in CRM migrations, implementations with Salesforce, Zoho, Hubspot, Pipedrive, Monday, among others. 

I have experience being a tech support coordinator for different industries. 

Projekthistorie

07/2021 - 02/2023
Salesforce Administrator

* Setup new fields, layouts, custom objects, lookup and masterdetail
relationships on the objects.
* Created profile, users.
* Created various reports (summary reports, matrix reports, pie
chart, dashboards, report folders).

03/2020 - 01/2021
CRM Administrator
Clark Hulings Fund

* Manage architecture of relational CRM fields and categories
according to the organization's requirements and use cases.
* Ensure CRM is currently updated
* Automatize and create new processes

05/2018 - 07/2019
IT Services Administrator
Walmart Nicaragua

Managua, Nicaragua

* Coordinated with technicians to attend hardware tickets to
stores, industrial plants, distribution center.
* Made sure the technical support team met the SLA.
* Controlled the monthly budget of the expenses.

06/2016 - 06/2017
IT Auditor
PwC Nicaragua

Managua, Nicaragua

* Reviewed the information systems used by the companies to
ensure that the financial data was safe and supported.
* Identified risks and controls implemented in different
information systems and create business processes according
to the type of industry.
* Made recommendations and improvement opportunities

Zertifikate

Salesforce Certified Admin
Salesforce
2021

Reisebereitschaft

Nur Remote verfügbar

Sonstige Angaben

linkedin.com/in/valerodriguez/
Profilbild von Valeria Rodriguez Salesforce Administrator, CRM Administrator, IT Services Administrator aus madrid Salesforce Administrator, CRM Administrator, IT Services Administrator
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