Nokia
Radiance Solution and Service Pvt
Schlagwörter
Salesforce.Com
Kundenbeziehungsmanagement
Cloud Computing
Instandhaltung
Case Management
Kommunikation
Beratung
Kontaktmanagement
Datenmanagement
Dokumentenverarbeitung
Skills
An accomplished Software Engineer specialized in Salesforce.com CRM as Administration Role with 2 years of experience in the full life cycle of software development. Worked extensively in Salesforce as a Consulting, and specialization in Salesforce implementation.
Administers overall setup, configuration, and maintenance of the Salesforce.com platform for the various divisions
Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items
Work with custom workflow, notifications, approval processes, and Lightning Process Builder, Flow.
Develop reports and dashboards for various teams and departments throughout the organization. Guide them with self-service report writing and dashboard maintenance
Participates in cross-functional agile team that address strategic business issues involving CRM
Participates in monthly development sprint including design documentation and testing
Good knowledge in Salesforce Sales cloud (Account Management, Contact Management , Lead Management , Opportunity Management) and service cloud(Case Management, Web to Lead, Knowledge Article, Email to Lead).
Possess knowledge of Experience Cloud.
Serve as daily monitor for the internal Salesforce Support inbox, diagnosing user issues.
Good communication in German and English Language.
Administers overall setup, configuration, and maintenance of the Salesforce.com platform for the various divisions
Performs system administration functions such as user management (profiles and roles), field and validation rule configuration, record types, picklists, page layout management, mobile setup, data management (uploads), email templates, folder management, and public groups, as well as other configuration items
Work with custom workflow, notifications, approval processes, and Lightning Process Builder, Flow.
Develop reports and dashboards for various teams and departments throughout the organization. Guide them with self-service report writing and dashboard maintenance
Participates in cross-functional agile team that address strategic business issues involving CRM
Participates in monthly development sprint including design documentation and testing
Good knowledge in Salesforce Sales cloud (Account Management, Contact Management , Lead Management , Opportunity Management) and service cloud(Case Management, Web to Lead, Knowledge Article, Email to Lead).
Possess knowledge of Experience Cloud.
Serve as daily monitor for the internal Salesforce Support inbox, diagnosing user issues.
Good communication in German and English Language.
Projekthistorie
02/2023
-
02/2023
Provided community portal to the end user to interact with internal staff for further processing of their request to onboard the TLD's.
Interacted with various business user groups for gathering the requirement for salesforce implementation and documented the business requirement.
Created business rules to ensure the data integrity of the alignment data.
Designed and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
Managed security settings of the users Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among object Developed and configured various Reports and Dashboards for different user profiles based on the user requirement.
Created profiles and implemented Object and field level security to hide critical information on the profile users.
The simplified and automated sales process with custom objects, triggers, Planning approval processes, templates, and workflows for Contact, Account, Lead, Opportunity Management Process
Created Custom Fields, Custom objects, OWD (organization-wide defaults) Sharing Rules, Admin options, User Interface, and Role hierarchy Created.
M
Customized Leads, Accounts, Contacts, Opportunities in Sales cloud and created Support Processes, Email to Cases in service cloud.
Built processes using Process Builder , Workflow.
Interacted with various business user groups for gathering the requirement for salesforce implementation and documented the business requirement.
Created business rules to ensure the data integrity of the alignment data.
Designed and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
Managed security settings of the users Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among object Developed and configured various Reports and Dashboards for different user profiles based on the user requirement.
Created profiles and implemented Object and field level security to hide critical information on the profile users.
The simplified and automated sales process with custom objects, triggers, Planning approval processes, templates, and workflows for Contact, Account, Lead, Opportunity Management Process
Created Custom Fields, Custom objects, OWD (organization-wide defaults) Sharing Rules, Admin options, User Interface, and Role hierarchy Created.
M
Customized Leads, Accounts, Contacts, Opportunities in Sales cloud and created Support Processes, Email to Cases in service cloud.
Built processes using Process Builder , Workflow.
Zertifikate
B1 Deutsch Language Certificate
VHS
2022
Salesforce Certified Administrator
Salesforce
2022
Reisebereitschaft
Weltweit verfügbar
