Director Operations
Hasso Plattner Stiftung/Capital
(Banken und Finanzdienstleistungen, 10-50 Mitarbeiter)
Schlagwörter
Skills
Project, Process & Structure Management: (Lean) Six Sigma, Agile, Waterfall, SCRUM, KANBAN
IT: SAP S4HANA, Success Factors, CRM, UAT, Agile, Waterfall, MS Office 365 (incl. MS Project), ASANA, Tableau, R, SRS, OneSense
General Management: Interim Management, Code of Conduct sowie Richtlinienerstellung, Konzepterarbeitung
IT: SAP S4HANA, Success Factors, CRM, UAT, Agile, Waterfall, MS Office 365 (incl. MS Project), ASANA, Tableau, R, SRS, OneSense
General Management: Interim Management, Code of Conduct sowie Richtlinienerstellung, Konzepterarbeitung
Projekthistorie
11/2020
-
bis jetzt
Scope of the Role: IT & Project Management, Private Affairs, Real Estate, Back Office
01/2014
-
07/2020
Manager Collections Operations DACH
General Motors Financial Services /Opel Bank SA
- Management of strategic and operational projects:
o Post-merger integration: Finance, IT, Risk and operational adjustments;
o Turning collections into a profit centre: CRM & income generation;
o Business process improvement: robotics, agile methods, automation;
- Change management for Potsdam Branch:
o Post-merger legal transition from a German into a French entity;
o Organisation of workshops and days of open doors;
- Leading 30+ employees and vendor management of 100+ employees;
- Budget responsibility including controlling of €3 Mil.
o Post-merger integration: Finance, IT, Risk and operational adjustments;
o Turning collections into a profit centre: CRM & income generation;
o Business process improvement: robotics, agile methods, automation;
- Change management for Potsdam Branch:
o Post-merger legal transition from a German into a French entity;
o Organisation of workshops and days of open doors;
- Leading 30+ employees and vendor management of 100+ employees;
- Budget responsibility including controlling of €3 Mil.
08/2016
-
04/2018
Supervisor Collections Operations DACH
General Motors Financial Services /Opel Bank SA
- Realisation of operational projects:
o Creation of a digital remarking solution: profit increase from 124% to 139%;
o Negotiation with the workers counsel and introduction of agent level KPIs;
- Leading 20+ employees.
o Creation of a digital remarking solution: profit increase from 124% to 139%;
o Negotiation with the workers counsel and introduction of agent level KPIs;
- Leading 20+ employees.
08/2015
-
07/2016
Project Manager Digital Sales & Marketing (IADP)
General Motors Financial Services /Opel Bank SA
- PMO for the creation of Digital Roadmap for GMF International Operations:
o Coordination and organisation of an intercontinental team;
o Creation via gap-analysis of a step-by-step global digital strategy;
- CRM:
o Realisation of the first joint digital campaign between GM & GMF México;
o Existing CRM campaign optimisation: convergence increase from 1 % to 3%;
- Web-Page optimisation assuring alignment of business and IT requirements:
o Preparation and delivery of presentations on the C-Level;
o Coordination between GM México, GMF México and GM USA.
o Coordination and organisation of an intercontinental team;
o Creation via gap-analysis of a step-by-step global digital strategy;
- CRM:
o Realisation of the first joint digital campaign between GM & GMF México;
o Existing CRM campaign optimisation: convergence increase from 1 % to 3%;
- Web-Page optimisation assuring alignment of business and IT requirements:
o Preparation and delivery of presentations on the C-Level;
o Coordination between GM México, GMF México and GM USA.
11/2014
-
07/2015
Project Manager in Inhouse-Consulting (IADP)
General Motors Financial Services /Opel Bank SA
- PMO-Backup for the establishment of online business in Germany:
o Project plan implementation and project cost management of over $7 Mil;
o Responsibility for project Risk and Issue Management;
o Assurance of companywide communication and training including UAT;
- PMO-Project LEO: optimisation concept for European entities:
o Team: 23 SMEs of middle to senior management from 8 European countries;
o Organisation of international multilingual workshops to identify a common solution
(English, German, French, Spanish);
- PMO-Backup for the establishment of Full Service Leasing in Germany:
o RFP preparation and execution;
o Responsibility for the communication structure and streams coordination.
o Project plan implementation and project cost management of over $7 Mil;
o Responsibility for project Risk and Issue Management;
o Assurance of companywide communication and training including UAT;
- PMO-Project LEO: optimisation concept for European entities:
o Team: 23 SMEs of middle to senior management from 8 European countries;
o Organisation of international multilingual workshops to identify a common solution
(English, German, French, Spanish);
- PMO-Backup for the establishment of Full Service Leasing in Germany:
o RFP preparation and execution;
o Responsibility for the communication structure and streams coordination.
01/2014
-
10/2014
Project Analyst in Retail Operations (IADP)
General Motors Financial Services /Opel Bank SA
- International Accelerated Development Programme (IADP): Chosen as one of 6 participants
out of approx. 600 candidates (within 1%);
- Implementation of data protection requirements for all Retail Operations in DACH;
- Process optimisation of the credit decision and purchase process.
out of approx. 600 candidates (within 1%);
- Implementation of data protection requirements for all Retail Operations in DACH;
- Process optimisation of the credit decision and purchase process.
Zertifikate
Reisebereitschaft
Weltweit verfügbar
