Beschreibung
Provide desk side support and execute installations and changes on End user devices (laptops/desktops)• Reimage all existing laptops/desktops, using provided image either using SCCM server or using offline USB
• Assist end users to get connect to local Printers, wireless network.
• Assist end users to get connect their PSTs from locally hosted file server to respective users PC/Laptop and help them configure in the outlook
• Adhere to defined Processes and work instructions which will include the management of both proactive and reactive escalations
• Interface with multiple levels of end users, management, ‘VIPs’ and local technical staff.
• Troubleshoot issues on multiple computer platforms: Macintosh, Windows and mobile devices
• Basic knowledge and experience of network configurations: LAN, WAN, Wireless, VPN, and VLAN